Company: Shop
IT
Customer Service Internship
City/Town: Nairobi
Location: Nairobi
Area
Start: Immediately
Duration: 3
Months
Type: Full
Time
If you are a confident,
self-motivated individual looking for a Customer Service opportunity, join
team!
As an Inside representative you will
be responsible for selling our technology products throughout Kenya.
You will aggressively seek out
prospective customers through networking, cold calling and prospecting
activities while maintaining and developing new opportunities from our current
customer base.
You will utilize your sales and
business development skills to sell our products.
You will facilitate the sales process
from the prospecting stage to final closing.
You must possess excellent
interpersonal communication, planning and organizational skills as well as a strong
work ethic.
You must be an articulate, outgoing
and personable self-manager who can work independently and is eager to hone
your skills.
You must also be persistent,
resilient and able to maximize your sales through efficient use of your
time.
We are looking for an ambitious
sales-oriented individual will strong business development and closing skills.
Job Responsibilities
Job Responsibilities
- Identifying needs; assessing interests;
explaining the products and options.
- Identifies business opportunities by researching
prospects and identifying key decision-makers.
- Develops and maintains strong relationships
with customers by providing support, information, and guidance
- Provides excellent customer service by
responding to customer inquiries, questions, and concerns.
- Recommends changes in products, service, and
policy by evaluating results and competitive developments.
- Performs other related duties as assigned.
Knowledge, Skills & Abilities
- Must be people-oriented and a team player
- Must be exceptionally self-disciplined
- Must possess excellent customer service and
interpersonal skills
- Must be able to build prospects and business
relationships
- Ability to actively listen, communicate
clearly, concisely and ensure customer understanding
- Ability to handle sales rejection and maintain
mental focus
- Solid organizational, time-management and
follow-up skills.
- Help sniff out innovative ideas to improve
store processes and performance.
- Provide complete and appropriate solutions for
every customer to achieve sales goal and maximize customer satisfaction.
- Execute all transactions quickly and
accurately.
- Greet customers on phone and the sales floor,
determine the customer's needs and provide information on the make, type,
and comparative quality of the merchandise desired as well as suggest an
appropriate selection of complimentary merchandise.
- Recommend selections that meet the customer's
needs, and emphasize selling points of items such as quality, utility,
versatility, etc
Job Requirements
- At least a diploma in business or technology-related
course.
- Experience in Information Technology
sales/customer service will be an added advantage.
- Willing to work on weekends.
- Must be proficient with PCs and Windows,
Microsoft Office (Outlook, Excel, Word and PowerPoint)
- Strong communication and follow-up skills.
- Enthusiasm, reliability and the ability to
multi-task.
Your application should include the
following:
- MBTI Personality (you can visit |http://www.humanmetrics.com/cgi-win/jtypes2.asp |
answer the 72 Questions and ‘Score it’ to get your four letter MBTI
Personality )
- Atleast Two referees.
How to Apply:
If you meet the above requirements:
E-mail your Letter of application, resume and relevant attachments to hr[at]hopit.co.ke
Only shortlisted candidates will be contacted.
Only shortlisted candidates will be contacted.