Deputy Administration Manager Job in Kenya

Our client on the leading supermarket seeks to fill the following open position. 

The position is very urgent and only for a person currently working in a supermarket.

Vacancy: Deputy Administration Manager

Main Purpose of Job: Controlling and directing all the administration activities, relating to Checkouts, Customer Service and Cash Office within the framework of the Company.

Key Responsibilities
  • Responsible for ensuring good customer service and relationships in all administration areas and other areas if required
  • Responsible for ensuring correct cash banking procedure is adhered to.
  • Ensure that the checkouts are run efficiently to the benefit of Game and the Customer.
  • Ensure that Customer Service is run efficiently to the benefit of Game and the customer.
  • Ensure that you have a working knowledge of all systems and procedures and the relevant team has been trained in this regard.
  • Ensure that updated procedures are adhered to within the three areas of responsibility.
  • Responsible for training and development of subordinates.
  • Responsible for the recruitment and selection of the team in the three areas of responsibility, in conjunction with the Admin. Manager.
  • Conducting ongoing audits in accordance with the audit schedules.
Checkouts
  • Ensure through the Checkout Manager that credit card sales are correctly completed and processed according to the procedure manual.
  • Ensure through the Checkout Manager that the cheque acceptance policy is carried out.
  • Ensure that void control procedures are adhered to on a daily basis.
  • Ensure through the Cash Office Supervisor that all Verifone units are in a working order and daily "end of day" is actioned.
  • Ensure through the Checkout Manager that all cashier overs and unders are timeously investigated and actioned.
  • Ensure audits are conducted on Team Purchases.
  • Ensure that all company procedures and policies relating to the checkouts are adhered to.
Cash Office
  • Ensure through the Cash Office Supervisor that the main float and cashier float registers have been drawn up and are complete.
  • Ensure through the Cash Office Supervisor that the main safe is counted and handed over before any day off or leave.
  • Ensure the cash office team balances the safe daily.
  • Ensure the safe and floats are checked and counted by yourself, twice a month.
  • Month end report to be submitted to Admin. and Finance departments.
  • Ensure through the Cash Office Supervisor that the correct banking procedure is adhered to.
  • Ensure through the Cash Office Supervisor that access to the main cash office is for authorised team only.
  • Ensure that all Company Policies and Procedures, relating to the Cash Office, are adhered to at all times.
Customer Service
  • Check and sign the Gift Voucher Reconciliation every day.
  • Check and account for all Game Monies issued.
  • Check and account for all loan items.
  • Check and account for all Telkom Phone cards once a week.
  • Check and account for all Gas Cylinders.
  • Ensure through the Customer Service Supervisor that signatures are obtained for all items returned to the Sales Floor / Service Centre.
  • Ensure that all Company Policies and Procedures, relating to Customer Service, are adhered to at all times.
General
  • Have a thorough knowledge of Industrial Relation procedures, in order to carry out investigations and disciplinary/grievance hearings.
  • Ensure that there is a properly trained and knowledgeable person to carry out your duties during your absence or leave.
  • Have a working knowledge of all other Admin. Manager's functions.
  • Undertake any other duties as requested by the Store Manager or Admin Manager.

Qualified candidates are invited to send their Curriculum Vitae Quoting the position they are applying for to recruitment@amsol.co.ke.

Please note that only short listed candidates will be contacted