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KCB Jobs in Kenya

Job Title: Bancassurance Sales and Business Development Head
Job Ref: CBOK 01/2015


The Position:Reporting to Head of Bancassurance, the role holder is responsible for driving sales and business development for KCB Insurance Agency Limited.

Key Responsibilities
  • Develop, articulate and champion Bancassurance’s sales and business development strategy.
  • Provide leadership and direction to the Bancassurance teams in branches/regions.
  • Aggressively drive insurance business growth and development.
  • Establish and maintain strong working relationship with the retail management teams.
  • Build and develop a high performance culture through continuous coaching and development of teams.
  • Drive attainment of high and positive customer experience levels.
  • Participate in development and implementation of insurance innovations and related business strategies.
The Person 
  • University degree in a business related course and preferably with an Insurance specialization from an University recognized by Commission for University Education
  • Must have a Certificate /Diploma/ Higher Diploma in Insurance.
  • At least 8 years relevant management experience of which 4 years must be in managing insurance sales teams.
  • Experience in Product development.
  • Very good understanding of both General and life insurance products.
  • Insurance Sales
  • Team Management and Leadership
  • Relationship Management
  • Matrix Reporting and Management
  • Operations Management
  • Customer Experience Management
  • Sales Activation
  • Strategy Formulation and Execution
The above position is demanding for which the bank will provide a competitive package for the successful candidates. 

Job Title: Learning and Development Manager, KCB South Sudan

Job Ref: KCBSS 02/2015

Department: HR

The Position:Reporting to the Head of Human Resources, KCB South Sudan the job holder will be required to manage and maintain the training and staff development function at KCB Bank South Sudan directed at contributing positively to the company’s learning and development objectives.

Key Responsibilities

  • Develop and implement the training strategy
  • Develop, review and up-date the training policy
  • Act as a consultant and or internal advisor to internal customers on HR related issues
  • Manage the development and execution of Training Needs Analysis (TNA), training calendar and training delivery
  • Develop Learning, Development and Talent plans and budgets in line with Training Needs Analysis.
  • Deliver assigned training courses and programs relating to own HR area.
  • Develop/review and maintains training curriculum, content, materials documents, manuals, aids, tools, and media.
  • Identify internal and external training opportunities and coordinate the company’s use of these resources.
  • Compile and submit periodic reports on training activities and training spend.
  • Develop Learning and Development budget in line with overall HR Budget for approval and final allocation.
  • Evaluate training activities and develop feed-back reports, thereafter share reports with respective HODs.
  • Generate monthly HR activity reports to be submitted to the Head of HR & EXCOM.
  • Manage the implementation of the succession planning framework within the company.
  • Carry out implementation of KCB Group initiatives that pertain to staff development.
  • Oversee the implementation of the leadership talent management program
  • Provide various communication and implementation guidelines to enable the learning organization strategy and culture across KCB South Sudan.

The Person

  • Bachelor’s Degree in Social sciences, Education or Human Resource Management from a reputable institution of higher learning.
  • Post Graduate Diploma in Human Resource Management and or Development from a reputable institution of higher learning.
  • At least 3 to 5 years’ experience in the field of Training and Development in a reputable organisation.
  • At least 3 years’ experience in Human Resource Management/ Development field
  • Strong leadership and managerial skills for directing, guiding, motivating and influencing performance management and change management.
  • Ability to work under pressure and meet stipulated deadlines.
  • Display professional demeanour with integrity, maturity and pro-activeness
  • Advanced knowledge of MS word, Excel and PowerPoint
  • Good Communication skills, Presentation skills and Reporting skills.
  • Organisational, planning and negotiation skills.
  • Team player and must be flexible

The above position is demanding for which the bank will provide a competitive package for the successful candidates. 

Job Title: Security Manager, Liaison and Investigations
Job Ref: LOG 01/2015
Department: Risk

The Position: Reporting to the Head of Corporate Security the job holder will be responsible for the provision of a safe and secure working environment for both Retail and Head office Bank premises, assets and staff through intelligence gathering, investigation of security incidents, coordination with police and other security agencies.

Key Responsibilities
  • Key liaison person with the Kenya Police and other security agencies in the provision of armed manned guarding to the bank branch network.
  • Responsible for the deployment, maintenance and active use of all electronic security including intruder alarms, CCTV, metal detectors and access control systems.
  • Manage all security system projects by monitoring costs and schedules while maintaining an appropriate level of quality in security system development and installation.
  • Conduct training for contracted security staff, KCB staff and contractors on use of security systems equipment.
  • Provide advisory service on electronic security to International Business.
  • Develop systems for collecting, collating and disseminating security intelligence information to the business in a timely manner.
  • Conduct branch and premises vulnerability surveys and security risk assessments periodically and advising remedy.
  • Conduct investigations on security incidents, issuing reports and managing investigation case files to include court appearances.
  • Liaison with security service providers on implementation and monitoring of Service Level Agreements.
  • Coordinating installation of new electronic security systems and decommissioning of obsolete systems with retail branches and security service vendors
The Person
  • A minimum of a Bachelor’s degree in Business or Security related from an institution recognized by Commission for University Education.
  • Master’s degree in Security Management/Strategic Management will be an added advantage.
  • The successful candidate must have completed military, police service training
  • A minimum of 10 years work experience in the following areas;
  1. 5 years’ experience in Senior Law
  2. Security management in Banking /Corporate environment
  3. At least 3 years’ experience in conducting investigations
  • Experience in Electronic Security installation.
  • Good written and spoken English
The above position is demanding for which the bank will provide a competitive package for the successful candidates.

Job Title: Head, IT Service Delivery and Business Relationships 
Job Ref: IT 02/2015
Department: IT

The Position: Reporting to the Chief Information Officer, the position is responsible for managing delivery, performance, supply chain of IT services and enterprise applications to provide the required level of service, system performance and functionality required to meet business objectives and customer (internal/external) expectations. 

The management scope of this role encompasses IT Applications & Assets Management, Business Productivity & Capacity Management, IT Vendor, SLA & Licenses Management and IT Helpdesk & Client Support covering all KCB Businesses.

Key Responsibilities
  • Manage the system, services and support encompassing IT Application, Business Productivity & Capacity Management : E.g. Sybrin, Credit Quest, Treasury systems, SWIFT, contact centre software, email, intranet technical support, first line support of core banking T24 and NOBS.
  • Establish and implement ITIL processes to deliver business requirements in the most effective manner as recognized against industry standard practice.
  • Establish IT Cross functional services unit goals, objectives and operating procedures consistent with the Strategic Plan including core values and develop key performance indicators and measures to deliver the KCB transformation agenda.
  • Own IT Communication strategy and ensure timely, concise and effective communication with the business for service outage, service disruption/interruption and service improvement.
  • Provide team leadership for IT Cross Functional service and BRM team and be responsible for career development, appraisals and team’s performance
  • Manage IT Vendor obligations and ensure protection of Bank’s interest, review hardware and software acquisition and maintenance contracts.
  • To keep current with trends and issues in the IT industry, including current technologies that support service and advise the Group on their competitiveness and financial impact.
  • Represent IT in service operations meetings, service review meetings and periodic quality reviews and act as liaison with the business for all service improvements, changes and escalations.
The Person
  • A Bachelor’s Degree in IT/Computing from a University recognized by Commission for University Education.
  • Must be certified in the either Project Management, ITIL , MCSE, ITSM
  • Master’s degree will be an added advantage
  • A minimum of 8 Years’ experience in IT, 5 of which should be at Senior level management covering the following;
  1. System Support Management
  2. Banking Operations
  3. IT Service Management
  4. IT Infrastructure
  5. Project Management.
The above position is demanding for which the bank will provide a competitive package for the successful candidates. 

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level e-mail and telephone contacts quoting the job title/reference in the subject field to

To be considered your application must be received by Jan. 23, 2015.

Only short listed candidates will be contacted.

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