A creative photography and design
agency based in the Kilimani area is recruiting for a Customer Service Representative.
The agency provides creative and quality
images that capture cherished moments in timeless fashion and high-end design
solutions.
Their services cover a wide spectrum
of concepts from family portraits to wedding, commercial shoots, model
profiles, branding and graphic design.The Customer Service Representative will
be an essential position and will ensure optimum customer relations and
management is carried out smoothly and will be the contact point between
Management and Team Members.
Start date: Immediate
Position Summary: Serves customers by providing product and service information; resolving product and service problems.
Primary Responsibilities:
Position Summary: Serves customers by providing product and service information; resolving product and service problems.
Primary Responsibilities:
- Attracts potential customers by answering
product and service questions; suggesting information about other products
and services.
- Opens customer accounts by recording account
information.
- Maintains customer records by updating account
information.
- Resolves product or service problems by
clarifying the customer's complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to
management by collecting customer information and analyzing customer
needs.
- Prepares product or service reports by
collecting and analyzing customer information.
- Contributes to team effort by accomplishing
related results as needed
The Successful Candidate MUST meet
the following Requirements:
- Diploma holder
- 4 years progressive customer service or direct
marketing experience.
- Must work well under pressure, be able to
juggle many projects simultaneously
- Excellent interpersonal and communication
skills.
- Excellent sense of priorities.
- Experience is database management
Interested candidates who meet the
above criteria should submit their online application on or before 23rd January
2015 athttp://goo.gl/T8sryH
CVs WITHOUT salary requirements will NOT be considered
CVs WITHOUT salary requirements will NOT be considered