Job Title: MFI Customer Service Officer
Industry: Deposit Taking Microfinance
Reports to: Relationship Supervisor
Location: Dagoretti, Nairobi
An exciting opportunity has arisen
with our client, a unique microfinance institution offering micro credit
solutions, to positively transform the lives of their customers and other
stakeholders.
The recently established institution
seeks to hire a dynamic individual to fill the role of a Customer Service
Officer.
Candidates working and living within
the area are encouraged to apply
Key Responsibilities
- Marketing new micro-finance business
- Ensure 100% compliance to the Bank’s policies
and Procedures on Account Opening.
- Ensure all accounts opened have complete and
correct documentation.
- Ensure 100% accuracy on data quality.
- Ensure high standards of Customer Service are
maintained as the first contact person between the Bank and potential
customers.
- Ensure strong adherence to anti money
laundering (AML) and know your customer (KYC) policy guidelines.
- Ensure compliance to the CBK prudential
guidelines
- Handle customer relations
- Making customers’ experiences better by
ensuring customer satisfaction
- Ensuring availability of marketing materials
in the branch
- Ensuring general cleanliness in the branch
- Daily and monthly report preparation
- Responding to customer queries in a
professional manner
- Carrying out customer and product related
document processing
- Ensure 100% compliance to the set guidelines,
policies and procedures.
- Other duties as issued
Academic and Professional
Qualifications
- Professional qualifications preferably in
Finance , accounting or related field
- Minimum 2 years of experience, preferably in
banking or retail services
- Basic mathematics, business acumen and
analytical skills
- Proficiency in Computer Applications Excel
/Microsoft Office and data entry skills
- Fluency in English required, Igbo or other
local language skills strongly desirable.
- Oriented towards high-quality and friendly
customer-service standards
- Ability to anticipate, understand and respond
to customer needs and an effectively communicate benefits of products and
services
- Highly attentive to detail with excellent
organizational and documentation skills
- Strong fit to the MFIs desired corporate
culture and values, and is committed to furthering FINCA’s mission and
vision. In particular, must demonstrate a commitment to transparency
and integrity
- Understands the needs of a start-up, with
willingness and ability to perform duties beyond the scope of work
If you are up to the challenge,
posses the necessary qualification and experience, please send your CV only
quoting the job title on the email subject (MFI Customer Service Officer 30 –
40K gross) to vacancies@corporatestaffing.co.ke before 30th January
2015
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted.