Vacancy: Customer Service
Key Duties and Responsibilities
Key Duties and Responsibilities
- Resolve customer
complaints via phone, email, mail, or social media.
- Use telephones to
reach out to customers and verify account information.
- Greet customers warmly
and ascertain problem or reason for calling.
- Work with customer
service manager to ensure proper customer service is being delivered.
- Provide information
about the company to any potential client calling with enquiry.
- Receive customer
complaints and relay them to the right persons for resolution.
- Ensure resolutions of
complains within the promised timeframes by the Implementation &
Support dept.
- Periodically visit
customers.
- Keep the customers
updated on the status of resolutions to various complains.
Qualifications
- Diploma in Customer
care, Business Admin, PR
- At least 2 years of
experience in a busy institution
- Good communication
skills
- Attention to details.
- Excellent
communications skills both verbal & written.
- Fluent in English
& Swahili.
If you meet
the above mentioned requirements and are up to the challenge of working in a
dynamic organization, please send your resume clearly indicating the position
applied and your current/ last salary to recruitment@amsol.co.ke before 31st
January 2015.
Only shortlisted candidates will be contacted
Only shortlisted candidates will be contacted