We are looking for a Receptionist who is well knowledgeable with the standard
operating procedures for guest relations.
Some key responsibilities include:
- Deliver excellent customer service, at all
times
- Assist in keeping the hotel reception area
clean and tidy, at all times
- Deal with all enquiries in a professional and
courteous manner, in person, on the telephone or via e-mail
- Administer all reservations, cancellations and
no-shows, in line with company policy
- Keep up to date with current promotions and
hotel pricing, to provide information to guests, on request, while
maximizing bedroom sales opportunities
- Fulfill all reasonable requests from guests to
ensure their comfort, satisfaction and safety
- Report any maintenance issues immediately to
line manager, including all furniture, fittings and equipment
- Provide reports, as required, for housekeepers
and management
- Be responsible for evacuation, in cases of
emergency, acting as first point of contact for guests and the emergency
services
Key Attributes
- Able to remain calm under pressure and problem
solve accordingly.
- Be able to communicate as clearly and
concisely as possible, whether face to face, over the phone or via email.
- Must be smart and have a presentable
personality.
- Friendly & with outstanding people skills.
- Demonstrate merit and ability in their work
performance and results
Qualifications
- Diploma in front office/customer service
- 2 years working experience in the same capacity
- Must have excellent computer skills especially
Ms excel, Ms word, point of sale Email and
- Typing skills
Salary: Negotiable
If qualified, kindly send your CV and a recent photo to info@kituicottages.com clearly indicating ‘Receptionist Job’ on the subject line by 15th December, 2014.
If qualified, kindly send your CV and a recent photo to info@kituicottages.com clearly indicating ‘Receptionist Job’ on the subject line by 15th December, 2014.
Do not attach any certificates.
Only shortlisted candidates shall be contacted.
