Job Description: Commercial Partnerships Project Manager
Reports to: New Markets Expansion & Infrastructure Manager
Reports to: New Markets Expansion & Infrastructure Manager
About Us: Sanergy is an award-winning social venture, based
in Nairobi, Kenya, that makes hygienic sanitation accessible and affordable in
Africa’s urban slums for everyone, forever.
We provide critical support services
– such as access to finance, training, marketing and business analytics. We
collect the waste every day and safely remove it from the community.
We convert the waste into valuable
by-products, such as organic fertilizer and renewable energy. Finally, we sell
the byproducts to Kenyan farms.
Since November 2011, we have launched
over 500 Fresh Life Toilets to a network of 270 micro-entrepreneurs. We have
collected and converted over 3500 tons of waste. At the same time, we have
built a team of almost 200 people – 90% Kenyan and 60% from informal
settlements.
We are an increasingly sophisticated,
highly intricate organization with many moving parts. In order to deliver our
strategic goals, we are expanding. We are forming commercial partnerships to
help bring accessible, hygienic sanitation to a wider population who are also
in need of improved facilities.
Whilst growing we are passionate
about ensuring we constantly achieve operational efficiency, deliver to our
exacting standards and maximise customer and user satisfaction. Commercial
partnerships and wider expansion are a new area for us.
We are looking to build a strong team
of energetic and passionate team members to lead our growth over the coming
years. We need a Commercial Partnreships Project Manager to be that vital
link between the demanding customer and our complex operational business.
One minute you will be in a meeting
with a senior director of the client organisation, the next you will be
checking that toilet cleaning standards are being met. The Partner we are
serving is looking for a much wider roll out beyond this first phase. There is
a huge opportunity for both Sanergy and the successful candidate.
You will be a dynamic, experienced
and imaginative customer focused individual, able to develop innovative
solutions to ensure a smooth roll out of the phase 2 pilot of over 200 toilets
and stabilise ongoing operations in Limuru. This could lead to many more
orders, both in Kenya and beyond. Do you have what it takes?
Role & Responsibilities
Sanergy seeks a flexible and
adaptable, individual who can rise to varied challenges. You will work with the
full range of Sanergy departments and be a true ambassador for the
organisation.
You will be responsible for an
efficient and effective process to deliver this complex multi location
programme with many stakeholders and sensitivities. You will ensure we deliver
world class customer service at all levels.
This work will have a significant
impact on the growth of Sanergy, not just from a day-to-day perspective, but
also in terms of environmental, social and economic impact for Kenyans.
Deliverables
- Building and maintaining strong relationships
with the Partner organization and Sanergy teams,
- World class customer service,
- Ensuring clear communication and expectation
management both within Sanergy and the partner organization,
- Co-ordinate approvals and agreement of the
roll out to enable a seamless process,
- Liaise with partner team to agree on work
areas, stores, locations etc
- Arrange and deliver the initial community
briefing before works commence and user education before the opening of
the toilets.
- Ensure all customers are comfortable to use
our toilets,
- Ensure Sanergy works in a safe and
professional manner at all times and ensure Sanergy complies with the
partners policies and working practices.
- Ensure the service levels for operational
toilets are effectively delivered,
- Manage the collection of feedback, analyse and
report results making recommendations for improvements,
- Delivering this complex programme within tight
financial constraints,
- Ultimately ensure resounding customer
satisfaction is delivered by Sanergy to the partner organization.
Requirements
- Degree in project management or similar.
- Experience managing projects with multiple
stakeholders.
- Previous, demonstrable customer relations
background would be an advantage.
- Excellent analytical skills – data collection,
statistics, data modelling
- Passionate about developing and maintaining
strong customer relations,
- Project magement experience – how to manage
projects, break down problems, develop methodologies, frameworks and
develop implementation plans
- Human centred problem solving – understanding
and working with users, how to get to the why rather than the what and
developing innovative solutions from this information
- Resoundingly pragmatic
- Hold a continuous, restless desire to improve
yourself, your project teams, and your organization
- A collaborative mentality
- Powerful communications skills - particularly
in presenting ideas.
- Deep-rooted empathy and humility
More qualitatively, we are looking
for someone who has the desire to take on a whole new challenge in a whole new
context, a tenacity and drive to keep going in the face of frustrations and
set-backs inevitable in working in a developing country and in a new and
exciting sector.
We believe that we are on the cusp of
transformative change and we seek people who believe their skills will deliver
that transformation
If you are interested and believe that you possess the necessary skills and background, please submit your cover letter and CV onhttp://www.jobscore.com/jobs/sanergy/list