Job Vacancies in a 5 Star Hotel

Our client is a 5-Star Hotel within The East African Region and is currently looking for a Hotel Operations Manager.

Summary: Oversees all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff.

Essential Duties and Responsibilities:
  • Creates an operating environment that assures consistent guest satisfaction.
  • Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.
  • Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
  • Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.
  • Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
  • Execute marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
  • Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
  • Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees
  • Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws,
  • Deals with the general public, customers, employees, union and government officials with tact and courtesy. Plans and organizes the work of others.
  • Accepts full responsibility for managing an activity.
  • Other duties may be assigned.
Supervisory Responsibilities: Typically, directly supervises employees at the hotel, including all department heads. Indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. 

Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements:
  • The ideal candidate will have at least 3-7 years of experience as a GM running remote hotels in Africa. (Especially 5 - Star Establishments)
  • Previous new unit opening experience would be preferential or change-management experience and the ability to develop a cohesive team.
  • A hotel or Business management course

Food and Beverage Manager

The main role would be to oversee the day-to-day operations of dining facilities. 

This includes the recruitment, training and management of staff, the procurement of services and inventory, and providing excellent customer service.

Job Responsibilities
  • Oversee food preparation, food storage and dining areas, ensuring that the facility remains in compliance with safety regulation and health codes
  • Attend to customer complaints or issues, resolving matters as expediently as possible
  • Recruiting, hiring, training and terminating staff members
  • Performance management and disciplinary actions are administered as required
  • Schedule employees for work for shifts schedules
Qualities and Requirements


  • Must possess a drive to provide exceptional customer service
  • Be reliable and self-motivated
  • Be excellent communicators
  • Qualification in a hospitality course
  • At least 3-5 years experience in the hospitality industry (4- 5 Star Hotels)

Plant Manager.

Job Responsibilities:

Achieve and sustain plant reliability and dependability targets through-out the plant's expected life by effective management of:
  • Plant Operations (production volume and quality targets)
  • Plant Maintenance and Automation (performance within operating parameters, non-confirming condition rectification and down time targets, Preventive maintenance, Optimum automation and control and unattended operation, Repairs and root cause analysis and elimination)
  • Plant administration (Compliance with regulatory requirements, Maintain operating permits and licenses, environmental impact, Security, Health, safety, Customer relations, procurement, warehousing, accounting, human resources, management and development, Housekeeping and cleanliness, Overall Documentation), Plant up-gradation (optimize processes, cut production costs, expand capacity)
  • Supervisory Responsibilities
Requirements:


  • BSc or Higher National Diploma in Chemical / Mechanical Engineering
  • 3-5years’ experience in the management of water desalination or water processing plant.
  • Leadership and  managerial skills, motivational, responsible, proactive
If you feel you fit the above role ,please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.

Only candidates short-listed for interview will be contacted.

For unsolicited applications,please drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to Friday- 3pm- 5.30pm ONLY.