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Help Desk Jobs in Kenya – Engineers

Our client currently requires Help Desk Engineers to work in resolving  customers computer and internet related problems via telephone, email and chat. 
 
Job Requirements:

  • Must have excellent Telephone skills
  • Must have excellent written communication skills and a high level of comprehension.
  • Must have understanding of POP3 / SMTP / FTP / HTTP protocols.
  • Must have understanding of DNS and domain name registration.
  • Must have understanding of the Internet and how it functions.
  • Must have understanding of WiFi and connectivity with phones, tablets, PCs, MACs and other devices.
  • Must have knowledge of Windows and applications commonly used on home computers.
  • Must have knowledge of Apple MAC computers and applications.
  • Must have knowledge of mobile devices (phones and tablets) email and wifi setup.
  • Must have knowledge of VoIP and how it functions.
  • Must have the ability to learn about new communication technologies as required.
  • Must have up-to-date technical knowledge.
  • Must have good analytical and problem solving skills.
  • Must keep good accurate records and have excellent time keeping management.
  • Degree in related technical field.
If you feel you fit the above role, please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.

Only candidates short-listed for interview will be contacted.


For unsolicited applications, please drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to Friday- 3pm- 5.30pm ONLY.

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