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Customer Relations Manager Job in Kenya

Our client is a well-established market leader in the provision of Logistics & Transport solutions in Kenya and the East African region. 

The relevant field of operation seeks to engage with a self -managed specialist guided by the role specifications here-below:-

Position:
 Customer Relations Manager
 
Main Purpose of the Job: Customer Relations Manager will be the Key Account Manager responsible for establishing and maintaining long term relationships with our clients to maximize sales opportunities, this position bet-fit requirements as follows:-

Key Responsibilities
  • Manage the existing customer relationships, including transportation requests, cargo documentation, invoicing, and debt collection, claims management, input for reporting, contract renewal, related negotiations, and all other aspects;
  • Identify opportunities to grow volumes with existing customers;
  • Develop new business and new customer relationships for business unit, by signing new long-term contracts;
  • Identify and grow client base through various sales channels including direct selling, agent partnerships etc; 
  • Take full responsibility for the achievement of individual key performance indicators; mainly sales volumes and revenues targets; 
  • Act as the key interface between customer and internal divisions in order to effectively plan and manage loading and offloading schedules;
  • Translate customer requirements into internal action, i.e. planning and manage loading and offloading schedules as well as plan required capacity;
  • Keep abreast of industry activities and recommend any necessary action to grow potential business;
  • Proactively identify and address issues arising in their area of business, and find creative solutions in a timely manner
Special Focus: 

Job Skills
  • Excellent sales or customer relationship handling skills, 
  • proven by respective experience and result oriented references. 
  • Proven thorough understanding of logistics and transportation industry. 
  • Excellent leadership and strong interpersonal skills, proven by respective experience and references.
  • Excellent team working and negotiation skills, proven by respective experience and references. 
  • Entrepreneurial and proactive mindset, proven by respective experience and references.
Competencies
  • Team Leadership, 
  • Business Acumen, 
  • Customer Orientation, 
  • Innovative, 
  • Professionalism and ethics, 
  • Change Champion, 
  • Interpersonal & communication skills, 
  • organizational awareness
Qualifications 
  • University degree from a recognized institution. 
  • 3 years’ experience in areas such as customer service, sales & Marketing, or customer relationship management in a logistics company 
  • Project and/or event management experience will be an added advantage
Only qualifying candidates to apply to Business Partner Consulting - (BPC Africa)

Email address: talentsearch@bpc.co.ke 
Tel: +254 712 13 10 11

On or before 12th December 2014

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