Our client, a leading world class
supplier of industrial and domestic appliances is seeking to recruit customer care assistant urgently.
Location: Nairobi
Roles
· To
provide an efficient and effective service to customers, understanding their
needs and requirements, working to exceed these wherever possible
· To
demonstrate a positive, enthusiastic, committed and flexible attitude towards
· customers
and other team members, recognizing the importance and benefits of effective
team working
· Deliver
customer service in line with ‘best practice’. Ensure compliance to relevant
policies.
· Process
customer purchases through till system, ensure application of discounts and
promotions are applied correctly, whilst maintaining vigilance against stock
loss
· Process
customer refunds, seeking guidance where necessary
· Provide
point of contact for customer enquiries, dealing with these through to a
successful outcome
· Provide
assistance to customers should an incident occur, seeking guidance in line with
company policies
· Take
responsibility for till station and till all, ensure area is maintained in line
with company ‘best practice’
Qualifications
· Diploma
in Customer Care/PR/Sales and Marketing
· 2
years experience
· Good
interpersonal skills and good communication skills
If qualified kindly send your CV to
jobs@jantakenya.com clearly indicating ‘Customer Care Assistant ‘by 6th
January, 2015. Do not attach any certificates.
Only shortlisted candidates shall be contacted.
Only shortlisted candidates shall be contacted.
