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Career Opportunities in a Logistics Company in Kenya

Our client is in the logistic industry currently recruiting aCustomer Service Executive.

Responsibilities:
·                     To provide quality customer service and facilitate  import of client cargo
·                     Receive  client documentation and ensure it is correct and complete
·                     Follow up with clients for missing or required documentation
·                     Follow up on the status of consignments and keep the client updated
·                     Record client complaints and initiate corrective actions to ensure their needs are met
·                     Obtain the required authority from Credit control department to pay disbursements
·                     Follow up with the clients to ensure settlement of amounts as per the invoice
·                     Notify the legal department of damages and potential claims
·                     Inform clients when there are additional charges incurred during clearance ,ensure the client accepts the same and the correspondence maintained on file for our records.
·                     Ensure all collections are made from cash clients before delivery is made
Profile: 
·                     Higher Diploma in Social Sciences
·                     Knowledge in Clearing and Forwarding
·                     Minimum of two years’ experience in a similar role in the Airfreight Imports department

Customer Service Manager

Responsibilities:
·                     To supervise the execution of logistics work for a specific client portfolio as well as take charge of the related communication to the client
·                     Supervise the team, set goals and monitor the performance of the direct reports.
·                     Manage the operational relationship with the client and alert them in case of any operational issues.
·                     Monitor file processing and ensure SOP’s are adhered to at every step of the business process.
·                     Ensure that operations are performed in respect to the gross margin & disbursements anticipated  when quotations have been issued
·                     Control the costs within the COM unit.
·                     Alert Management in case of significant issues impacting the operations
·                     Prepare monthly KPI reports and submit to the HoD.
Profile:



·                     Higher Diploma in Social Sciences
·                     Diploma in Clearing and Forwarding
·                     Minimum of five years’ experience in a similar role in the Airfreight Imports department
If you feel you fit the above role ,please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.

Only candidates short-listed for interview will be contacted.



For unsolicited applications,please drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to Friday- 3pm- 5.30pm ONLY.

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