Our client is in the logistic
industry currently recruiting a Customer
Service Executive.
Responsibilities:
Responsibilities:
- To provide quality customer service and
facilitate import of client cargo
- Receive client documentation and ensure
it is correct and complete
- Follow up with clients for missing or required
documentation
- Follow up on the status of consignments and
keep the client updated
- Record client complaints and initiate
corrective actions to ensure their needs are met
- Obtain the required authority from Credit
control department to pay disbursements
- Follow up with the clients to ensure
settlement of amounts as per the invoice
- Notify the legal department of damages and
potential claims
- Inform clients when there are additional
charges incurred during clearance ,ensure the client accepts the same and
the correspondence maintained on file for our records.
- Ensure all collections are made from cash
clients before delivery is made
Profile:
- Higher Diploma in Social Sciences
- Knowledge in Clearing and Forwarding
- Minimum of two years’ experience in a similar
role in the Airfreight Imports department
Customer Service Manager
Responsibilities:
Responsibilities:
- To supervise the execution of logistics work
for a specific client portfolio as well as take charge of the related
communication to the client
- Supervise the team, set goals and monitor the
performance of the direct reports.
- Manage the operational relationship with the
client and alert them in case of any operational issues.
- Monitor file processing and ensure SOP’s are
adhered to at every step of the business process.
- Ensure that operations are performed in
respect to the gross margin & disbursements anticipated when
quotations have been issued
- Control the costs within the COM unit.
- Alert Management in case of significant issues
impacting the operations
- Prepare monthly KPI reports and submit to the
HoD.
Profile:
- Higher Diploma in Social Sciences
- Diploma in Clearing and Forwarding
- Minimum of five years’ experience in a similar
role in the Airfreight Imports department
If you feel you fit the above role
,please send your CV only quoting the job title on the email subject to
jobs@alternatedoors.co.ke
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.
Only candidates short-listed for
interview will be contacted.
For unsolicited applications,please
drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to
Friday- 3pm- 5.30pm ONLY.
