Job Title: Assistant Showroom Manager
Industry: Retail / Interior design
Location: Nairobi
Salary: Kshs 40,000 – 60,000 Gross.
Our client is a well known custom window treatment interior design company with
products that have long resonated with discerning homeowners and design
professionals.
They seek to hire an Assistant Showroom manager to
assist in the day-to-day running activities of the shop.
The position offers a mixture of retail sales,
administration and customer service.
This position will report directly to the Managing
Director.
Duties and Responsibilities:
- Opening & closing the store
- Dealing with customer enquiries
- Scheduling of surveys and installations
- Quoting and being the point of contact for
after-sales enquiries, invoicing and follow-ups (leads, payments etc).
- Ensuring cleanliness to operational aspects
- Serve as manager in support of the operational
needs of showroom, clients and dealers --. Organizing meetings, arranging
appointments, booking transport and accommodation for installation teams,
general office purchases, delegating tasks to employees
- Coordinate & participate in new marketing
and business development strategies & initiatives
- Manage logistics between measurements,
production, installation and site visits for business development
- Maintain efficient communication and
coordinate ongoing operational needs of showroom
- Develop project timelines, milestones, and
associated deliverables and communications
- Track and report on status of projects,
customer quotations and improve customer retention/conversion rates
- Conduct post-completion project review and
create recommendations for future improvements in terms of operation,
efficiency and customer satisfaction. Continuously develop and implement
improved methods to ensure quality alignment with policies/procedures and
customer satisfaction goals
- Identify gaps in tools, information flow,
communication and process.
- Recruit, hire, train and manage support team
including workforce planning
- Coach and mentor support team members for
ongoing industry knowledge and development, team collaboration, efficiency
and effectiveness.
- Conduct staff appraisals
- Represent company at industry and professional
meetings, conferences, expos
- Perform any other job-related duties required
of a manager including office administration
Desired Skills and Experience
- Undergraduate Degree in Business
- 3+ years of experience in coordinator or
management role; experience in medium-large scale retail operations
- A good understanding of blinds and curtains
either through previous employment or from general interest
- Strong leadership and management skills with
the ability to coach, counsel and motivate performance
- Strong communication and interpersonal skills
with the ability to effectively listen and communicate complex information
in a clear and concise manner
- Ability to effectively analyse, assess, and
identify process and system improvements
- Ability to facilitate and manage conflict
resolution
- Ability to communicate and partner with other
departments to identify and develop process and procedural improvements
- Strong organizational and time management
skills; ability to balance multiple priorities
- Team-oriented, with a positive attitude and
able to work well with others
- Driven problem solver with strong critical and
creative thinking skills
- Excellent customer service skills
- Strong written and verbal communication skills
- Strong skills in Microsoft Office Suite
(Excel, Power Point, Word, Outlook)
- Keen to learn about new products
How to Apply
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Assistant Showroom Manager 40 – 60K Gross) to jobs@corporatestaffing.co.ke before 5th January, 2015.
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted.