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Job Opportunities at a Tracking Company in Nairobi, Kenya

Our client in tracking business is seeking to recruit a Technical Support Engineer to join their dedicated team.

Main \ Responsibilities includes:

  • Repair and maintenance of all hardware supplied by the company
  • Maintenance of records of all devices repaired / serviced
  • Testing of all hardware before being delivered to the customer to ensure they are in their optimal working condition
  • Responsible for taking care of the tools supplied in the department and making sure they are in proper working condition at all times.
  • Keeping records of all the hardware repaired including details such as serial numbers, problem reported / solved, spare parts used, tests carried etc.
  • Repair and maintenance of all fiscal devices while observing adherence to Revenue Authorities laws
  • Customer support regarding hardware issue on phone, social media etc
  • Carrying out research for the purposes of product development and ensuring that the products supplied by the company remain competitive
  • Training users on the operations of the hardware devices supplied by the company
  • Handling complains from clients and advising management on the same to ensure proper measures are taken
  • Adhering to the stipulated code of conduct when dealing with clients at all times
  • Higher diploma in Computer Engineering/Computer Science or its equivalent
  • At least two (2) years experience in telecommunication industry
  • Passion for troubleshooting and resolving electronic faults
  • Good interpersonal skill
  • Customer service skills
  • Fast learner
Operations Manager to join their dedicated team. 

This position reports directly to the Managing director.

  • To supervise the execution of logistics work for a specific client portfolio as well as take charge of the related communication to the client
  • Supervise the team, set goals and monitor the performance of the direct reports.
  • Manage the operational relationship with the client and alert them in case of any operational issues.
  • Monitor file processing and ensure SOP’s are adhered to at every step of the business process.
  • Ensure that operations are performed in respect to the gross margin & disbursements anticipated when quotations have been issued
  • Control the costs within the COM unit.
  • Alert Management in case of significant issues impacting the operations
  • Prepare monthly KPI reports
  • Coordinate activities in Mombasa, Busia, Malaba
Role Profile:
  • Higher Diploma in Social Sciences
  • Diploma in Clearing and Forwarding
  • Minimum of five years’ experience in a similar role in a logistics company.
Logistics Coordinator to join their dedicated team. 

Qualified candidate should be able to manage and develop Logistics products, optimize business processes and resources in line with customer requirements and organization operating procedures. 

Achieve and exceed financial, administration and operational targets.

Experience and skills required
  • 3 years’ of experience in a similar role in a busy logistic
  • Experience in coordinating and controlling cargo movement
  • A team player with ability to work closely with other functions to support their requirements.
  • Strong computer skills and experience in using Excel, Word, Access, and with the ability to prepare general correspondence, spreadsheets, reports etc.
  • Good communication skills
  • Ability to multitask and work well under pressure
  • Have unquestionable integrity
  • Analytical mind
  • Have top notch negotiation skills.
  • Respect for diversity
  • A university degree in a business related study with a post qualification or Diploma/Certificate in Purchasing Management, Supply Chain Management and shipping/customs operations
Sales Representative to join their dedicated team.
2 Positions

Key Roles
  • Answer customers’ questions about products, prices, availability, product uses, and credit terms.
  • Recommend products to customers, based on customers’ needs and interests.
  • Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
  • Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
  • Arrange and direct delivery and installation of products and equipment.
  • Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
  • Monitor market conditions, product innovations, and competitors’ products, prices, and sales.
  • Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
  • Negotiate with retail merchants to improve product exposure, such as shelf positioning and advertising.
  • Train customers’ employees to operate and maintain new equipment.
  • Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising.
  • Diploma in Sales
  • Minimum of 1-2 years experience in Telecommunication Industry
  • Excellent communication skills, both written and verbal
  • Team player
  • Excellent analytical and reporting skills.
If qualified’ kindly send your application letter and CV to clearly indicating   ‘Sales Representative’ the subject line by 30th November, 2014. 

Do not attach any certificates.

Only shortlisted candidates shall be contacted.

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