We are currently recruiting in
Nairobi, Kenya, a
Client Operations Manager
Client Operations Manager
·
To supervise the execution of
logistics work for a specific client portfolio as well as take charge of the
related communication to the client
·
Supervise the team, set goals and
monitor the performance of the direct reports.
·
Manage the operational relationship
with the client and alert them in case of any operational issues.
·
Monitor file processing and ensure
SOP’s are adhered to at every step of the business process.
·
Ensure that operations are performed
in respect to the gross margin & disbursements anticipated when quotations
have been issued
·
Control the costs within the COM
unit.
·
Alert Management in case of
significant issues impacting the operations
·
Prepare monthly KPI reports and
submit to the HoD.
Role Profile:
·
Higher Diploma in Social Sciences
·
Diploma in Clearing and Forwarding
·
Minimum of five years’ experience in
a similar role in the Airfreight Imports department
Client Operator – Airfreight
Responsibilities:
·
To provide quality customer service
and facilitate import of client cargo
·
Receive client documentation
and ensure it is correct and complete
·
Follow up with clients for missing or
required documentation
·
Follow up on the status of
consignments and keep the client updated
·
Record client complaints and initiate
corrective actions to ensure their needs are met
·
Obtain the required authority from
Credit control department to pay disbursements
·
Follow up with the clients to ensure
settlement of amounts as per the invoice
·
Notify the legal department of
damages and potential claims
·
Inform clients when there are
additional charges incurred during clearance ,ensure the client accepts the
same and the correspondence maintained on file for our records.
·
Ensure all collections are made from
cash clients before delivery is made
Role Profile:
·
Higher Diploma in Social Sciences
·
Knowledge in Clearing and Forwarding
·
Minimum of two years’ experience in a
similar role in the Airfreight Imports department
To apply, send your CV and
application letter to felix.mulwa@bollore.com
Warning to Applicants: There are individuals falsely recruiting in the name of Bolloré Africa Logistics and asking for money in the process. Please be aware that Bolloré Africa Logistics does charge any monies in its entire recruitment process.
Warning to Applicants: There are individuals falsely recruiting in the name of Bolloré Africa Logistics and asking for money in the process. Please be aware that Bolloré Africa Logistics does charge any monies in its entire recruitment process.
