We are currently recruiting in
Nairobi, Kenya, a
Client Operations Manager
Client Operations Manager
Responsibilities:
- To supervise the execution of logistics work
for a specific client portfolio as well as take charge of the related
communication to the client
- Supervise the team, set goals and monitor the
performance of the direct reports.
- Manage the operational relationship with the
client and alert them in case of any operational issues.
- Monitor file processing and ensure SOP’s are
adhered to at every step of the business process.
- Ensure that operations are performed in
respect to the gross margin & disbursements anticipated when
quotations have been issued
- Control the costs within the COM unit.
- Alert Management in case of significant issues
impacting the operations
- Prepare monthly KPI reports and submit to the
HoD.
Role Profile:
- Higher Diploma in Social Sciences
- Diploma in Clearing and Forwarding
- Minimum of five years’ experience in a similar
role in the Airfreight Imports department
Client Operator – Airfreight
Responsibilities:
- To provide quality customer service and
facilitate import of client cargo
- Receive client documentation and ensure
it is correct and complete
- Follow up with clients for missing or required
documentation
- Follow up on the status of consignments and
keep the client updated
- Record client complaints and initiate
corrective actions to ensure their needs are met
- Obtain the required authority from Credit
control department to pay disbursements
- Follow up with the clients to ensure
settlement of amounts as per the invoice
- Notify the legal department of damages and
potential claims
- Inform clients when there are additional
charges incurred during clearance ,ensure the client accepts the same and
the correspondence maintained on file for our records.
- Ensure all collections are made from cash
clients before delivery is made
Role Profile:
- Higher Diploma in Social Sciences
- Knowledge in Clearing and Forwarding
- Minimum of two years’ experience in a similar
role in the Airfreight Imports department
To apply, send your CV and
application letter to felix.mulwa@bollore.com
Warning to Applicants: There are individuals falsely recruiting in the name of Bolloré Africa Logistics and asking for money in the process. Please be aware that Bolloré Africa Logistics does charge any monies in its entire recruitment process.
Warning to Applicants: There are individuals falsely recruiting in the name of Bolloré Africa Logistics and asking for money in the process. Please be aware that Bolloré Africa Logistics does charge any monies in its entire recruitment process.