Our client, a 5 Star Hotel in Nairobi
is looking to recruit a Front Office Manager.
The successful candidate will
coordinate and oversee effectiveness of departments and provide the best
services.
Key Responsibilities:
- Maximizes occupancy and average rate at all
time.
- Closely coordinate room availability with the
Director of Sales.
- Maintain a good relationship with travel
agents and tour operators.
- Answers inquiries pertaining to hotel policies
and services.
- Handle guest complaints professionally.
- Ensures high standards of service at all time.
- Maintains good relationship with guests and
staff.
- Participates in yearly forecasting and
budgeting with senior management.
- Observes and analyzes competitive hotels.
- Support and determine training programs and
prepare an annual training plan.
- Analyse revenue and expenses results monthly.
- Assists in recruiting and selecting staff.
- Reports to the senior management regarding to
unusual events (revenue, occupancy and guest complaints).
- Ensures daily manager log – book is
maintained.
- Monitors credit policies and audits daily
credit report on guest rooms where needed.
Qualifications:
- MUST have at least 5 years’ experience in a 5
star hotels.
- A bachelor’s degree in a relevant subject
would be an advantage.
- Must be professional, presentable and convey
professionalism with excellent people and communication skills.
Education: Bachelors
degree
Job Type: Permanent
Location: Nairobi
, Kenya
Career Level: Middle
Level ( 5+ years experience)
Salary: Monthly
gross salary: Ksh . 130,000 - 190,000/=(Approx. 1,529 - 2,233 USD) depending on
experience
Applications
Please send your up to date CV to:
Applications
Please send your up to date CV to:
hospitality@summitrecruitment-kenya.com
Summit Recruitment & Training, Blixen Court,
Summit Recruitment & Training, Blixen Court,
Karen road, Karen.
Deadline: 25th November 2014
Only short listed candidates will be contacted.
Please indicate in your email which
position you are interested in.
Please do not apply if you do not meet the requirements of the job.
Please do not apply if you do not meet the requirements of the job.