An investment Ltd company located in
Nairobi involved in working with Investment companies and Petrol station business
activities is looking to fill the position of a Forecourt
Customer Service Attendant.
The Forecourt Customer Service
Attendant will report to the Station Supervisor.
Job Purpose: The main responsibility is to meet the needs of the
customer at the forecourt through quick and accurate top of the range service
within the station limits and company policy. Duties and Responsibilities
- Housekeeping at the forecourt.
- Maintaining and upholding Total’s Standard
Operation Procedures as well as enhancing Health Safety and Environmental
Quality standards as required by Total (K) Ltd.
- Delivering top of the range customer service.
Greet every customer with a smile and attend to all customer needs and
inquiries in a pleasant manner.
- Provide customer with products (fuel, oil,)
and services (cleaning of windscreen, checking of water, oil, tyre
pressure levels, and any other queries in a pleasant manner.
- Fuel customer vehicles as requested.
- Collect and account for payment for products
sold to customers.
- Present clean, neat and presentable appearance
in uniform at all times while on duty.
- Carrying out any other operational functions
that may be assigned to you by the Station Supervisor/Manager and
Management from time to time.
- Aim for the highest product sales to each
customer.
Key Performance Indicators
- Accountability for money.
- Sales targets.
- Comments received from customers on service.
- Mystery Shopper reports.
Minimum Requirements
- Form 4 KCSE Certificate or Equivalent
- Certificate of Good Conduct
- Book keeping, stock management and
administrative skills desirable
Personal Attributes
- Pleasant and service oriented personality
- Keen eye for detail
- Trustworthy
- Strong organizational and communication skills
Unique Job Demands
- Based inside at the forecourt.
- Work in day or night shifts.
- Work with Fuels and Oils.
- Work involves much time spent standing.
How to Apply: If you are interested in the position and have the
skills and talents our client is looking for, we would like to hear from
you.
Please forward a copy of your updated
resume, and your current salary and benefits package to info@dorbe-leit.co.ke
before close of business 17th November 2014.
Only successful candidates will be
contacted.