Toyota Kenya Jobs in Nairobi, Kenya

Toyota Kenya Limited which has a long and trusted heritage in Kenya, is part of the Global Toyota Group, comprising of Toyota Tsusho Corporation (TTC) which owns 100 % of Toyota Kenya Limited.

Toyota Kenya Limited is the sole distributor of Toyota, Yamaha and Hino brands in Kenya. Yamaha is the brand leader both locally and internationally, in the motorcycle market. It has a proven track record in terms of products, services and standards. 

Yamaha caters for the boda boda market, hospitality industry, farming and SME’s among others.
 
We are looking to recruit dynamic, competent and self managed individuals to fill the following position:

Dealer Parts Sales Coordinator, Toyota Kenya

(1 Position)
 
Location: Nairobi
 
Job Summary: To achieve departmental revenue targets and customer satisfaction through effectively selling Parts to independent dealers

Key Responsibilities
  • Achieve sales targets through selling parts to independent dealers and Toyota Kenya Approved Service Centres
  • Invoicing internal accessories
  • Provide customer service assistance in terms of technical advice and enquiries by customers
  • Prepare quotations requested by independent dealers and Toyota Kenya Approved Service Centres
  • Process sales invoices and arrange for delivery of parts
  • Capture lost sales in system to help in order generation
  • Respond to and handle customer complaints promptly
  • Manage and build customer relationships through customer visits
  • Accurate preparation of monthly sales & KPI reports
  • Support dealers to meet TSM (Toyota Customer Service Workshop Management) and Dealer Parts Operation Kaizen standards
Competencies and Skills
  • Excellent communication skills
  • Results driven and strives for continuous improvement
  • Ability to multi-task and adapt to multiple priorities
  • Customer service orientated
  • Strong negotiating and influencing skills
  • Proficient in Microsoft Office applications
Minimum Qualification
  • Degree or Diploma in a business related field
  • 2 years experience in sales & marketing
  • 2 years driving experience with a valid license

Parts Sales Supervisor, Toyota Kenya 

(1 Position)
 
Location: Kisumu
 
Job Summary: To oversee parts operations in Toyota Kenya Limited - Kisumu branch
 
Key Responsibilities
  • Ensure customers are served promptly as per TSM (Toyota Customer Service Workshop Management) standards
  • Responsible for growing parts sales within the branch
  • Develop and maintain effective customer networks
  • Timely resolution of customer complaints
  • Carry out daily bin audits and reconcile variances
  • Ensure timely debt collection
  • Ensure timely delivery of customer orders
  • Closely liaise with headquarters to ensure optimal stocking of parts as per policy and avoid stock out
  • Perform regular stock take and timely reporting of variances
  • Prepare accurate and timely management reports
  • Management and motivation of team
Competencies and Skills
  • Supervisory skills
  • Excellent communication and Interpersonal skills
  • Exceptional customer service skills
  • Ability to work under pressure
  • Proficient in Microsoft Office applications
  • Excellent report writing skills
Minimum Qualifications
  • Degree or Diploma in a Technical or Business related field
  • 2 years experience in parts operations at supervisory level

Parts Sales Representative, Yamaha

(1 Position)
 
Location: Nairobi
 
Job Summary: To ensure high level customer satisfaction and exceptional service delivery in the sales process and contribute towards achievement of the business budget turnover.

Key Responsibilities
  • Processing of customers orders
  • Processing of quotation requests
  • Generation of new business through customer visits and communication
  • Timely and accurate processing of all orders received
  • Generation of suggested orders in line with customer demands
  • Capture lost sales in the system to help in order generation
  • Follow up on credit sales to ensure timely payment
Key Competencies
  • Good communication skills
  • Self driven
  • Excellent customer service skills
  • Proficient in Microsoft Office applications
  • Ability to work under pressure and meet sales targets
Minimum Qualification
  • Degree or Diploma in a Technical or Business related field
  • 2 years experience in parts sales

Sales Retainer, Yamaha

(6 Positions)
 
Locations: Bungoma, Busia, Embu, Kakamega, Machakos, Nyeri
 
Duration: 1 year contract
 
Job Summary: To establish Unit Sales, Spare Parts and a Service Nework in the specific locations.
 
Key Responsibilities
  • Selling company’s products (Yamaha motorcycles)
  • Recruit & appoint sales points i.e parts stockists and service points/garages
  • Identification of dealers
  • Management of existing and new dealers
  • Training Boda Boda rider agents
  • Weekly performance reporting
  • Enquiries & conversion of sales
  • Activation of Yamaha dealers
Competencies and Skills
  • Excellent customer service skills
  • Excellent interpersonal skills
  • Pleasant and outgoing personality
  • Strong negotiating and influencing skills
  • A team player with a go-getter attitude
  • Proficient in Microsoft Office applications
  • Ability to work under pressure and meet sales targets
  • Motorcycle riding licence
Minimum Qualification
  • Diploma in Sales & Marketing
  • 2 years sales experience
  • Technical background will be an added advantage

Region Manager, Yamaha 

(1 Position)
 
Location: Central Region
 
Job Summary: To increase Yamaha’s footprint within the appointed region and business profitability.

Key Responsibilities
  • Develop and execute market penetration and growth strategies with the team with an aim of increasing Yamaha’s market share in the 2 wheeler industry
  • Proactively gather market information and create activities to counter competitor activities and gain brand leverage
  • Analyze monthly sales statistics and market information to determine sales potential and inventory requirements for planning purposes
  • Assist in identification and appointment of new dealers and closely work with the dealers to ensure business growth and stocks availability• Establish and build relationships with key stakeholders including customers, financial institutions and dealers
  • Ensure set targets are met by Service, Sales and Parts Teams
  • Management of debtors by ensuring that credit limits are adhered to as per Company policy
  • Ensure timely resolution of customer complaints
  • Motivate and provide leadership to the Yamaha team to ensure optimal productivity
  • Responsible for preparation and presentation of the region’s budget and closely monitor to ensure adherence of the same
Competencies and Skills
  • Excellent knowledge in the 2 wheeler industry
  • Leadership Skills
  • Excellent interpersonal skills
  • Ability to influence and motivate
  • Analytical skills
Minimum Qualification
  • Degree in a technical field coupled with a post graduate diploma in a business related field
  • 4 years experience in service and sales operations at management level
How to Apply

If you believe you are the right candidate for the above positions and can clearly demonstrate you meet the criteria, please submit your curriculum vitae together with a cover letter illustrating your suitability for the position against the listed qualifications and competencies.

Applications should be sent to: applications@toyotakenya.com

Only shortlisted candidates will be contacted.
 

Any form of canvassing will lead to disqualification.