Position Title: MHD Customer Care Intern
Duty Station:Nairobi, Kenya
Job Family:Migration Health Department
Duty Station:Nairobi, Kenya
Job Family:Migration Health Department
Subject to Rotation: No
Reporting Directly To: Migration Health
Processing Officer
Overall Supervision
By: Regional Migration
Health Assessment Coordinator
Organizational Context
and Scope:
Under the overall supervision of the Health Assessment Coordinator for Africa
and Middle East at IOM Nairobi (RMHAC),and direct supervision Migration Health
Processing Officer the incumbent will provide support, to Migration Health
Division (MHD) at IOM Nairobi in accordance with IOM rules and regulations, and
project Implementation guidelines.
Responsibilities
and Accountabilities
The incumbent will :-
- Operates
the switchboard, places and receives telephone calls.
- Provides
accurate information and answers to telephone or walk-in queries from
applicants regarding their schedules and directing them, as required.
- Screens
and ushers visitors and applicants.
- Consults
with the Data Processing Assistant and Nurses in order to obtain the
necessary information and to accurately provide information and answers to
customer queries.
- Maintains
confidentiality of health data and other personal information related to
the migration health status of applicants.
- Issues
migration health appointments to applicants in accordance with the
schedule provided by the Data Processing Assistant.
- Ensures
that reception area is well organized and presentable at all times.
- Records
and distributes incoming and outgoing correspondence/faxes.
- Enters
the migrant flow and feedback records into the respective software
- Any
other related duties, which may be assigned by the migration processing
officer.
Competencies
The incumbent is
expected to demonstrate the following technical and behavioural competencies
Behavioural
Accountability
- Accepts
and gives constructive criticism
- Follows
all relevant procedures, processes, and policies
- Monitors
own work to correct errors
Client Orientation
- Establishes
and maintains effective working relationships with clients
- Keeps
clients informed of developments and setbacks
- Continuous
Learning, Contributes to colleagues' learning
- Demonstrates
interest in improving relevant skills
Communication
- Actively
shares relevant information
- Writes
clearly and effectively, adapting wording and style to the intended
audience
- Listens
effectively and communicates clearly, adapting delivery to the Audience
Professionalism
- Masters
subject matter related to responsibilities,
- Incorporates
gender-related needs, perspectives, and concerns, and promotes equal
gender participation Persistent, calm, and polite in the face of
challenges and stress,
- Treats
all colleagues with respect and dignity
- Works
effectively with people from different cultures by adapting to relevant
cultural contexts
Teamwork
- Actively
contributes to an effective, collegial, and agreeable team
- Environment
Gives credit where credit is due, Seeks input and feedback from others
Technical
- Maintains
confidentiality and discretion in appropriate areas of work.
- Effectively
applies knowledge of Finance and administration in the execution of duties
Education and Experience
- Diploma
in Secretarial studies.
- Minimum
three years of experience in private sector/UN agencies/NGOs/Ios;
- Previous
work experience in a hospital setting/medical institution dealing with
migrants is an added advantage.
- Previous
customer service experience desired.
- Ability
to pay attention to details and to work under pressure and meet deadlines.
- Be
willing to learn and flexible with working hours.
- Previous
work experience in a hospital setting/medical institution dealing with
migrants is an added advantage.
Mode of Application:
Submit cover letter
and CV including daytime telephone and e-mail address to:-
International
Organization for Migration (IOM),
Human Resources
Department,
P.O.Box 55040 –
00200,
Nairobi, Kenya
or send via e-mail to
hrnairobi@iom.int
Only shortlisted applicants will be contacted