Overview: afb (African Finance Business) is a consumer finance
providing ethical credit services to those who require it most. We
provide rapidly accessible and affordable unsecured loans with strict affordability
criteria to prevent unmanageable debt.
We operate in their markets through
6-man micro branches to provide tailored relationship-based
services.
Our vision is to become the number
one retail finance firm in Africa by offering the best services in terms of
accessibility, affordability, value and customer experience.
afb seeks to recruit for Collection Officers
afb seeks to recruit for Collection Officers
Responsibilities and Requirements
Responsibilities
Responsibilities
- Contact debtors to receive payment
- Follow up on defaulters to recover payments
- Carry out customer education and maintain
relationships
- Maintain exhaustive and accurate Debt
Management Forms
- Delivery of first class customer service
- Renegotiate payment schedules or obtain funds
from relatives via responsible relative or other means
- Spoof calling
- Forward defaulter files to HQ collectors on
appropriate date
- Issue demand letters to defaulting customers
- Fulfil set collection targets as defined by HQ
and Branch Managers
- Assist in accurate and timely reports to
management on branch operations and competitor intelligence
Requirements
- 1-2 years of collections experience
- Experience in a microfinance, bank or any
other financial institution
- A good level of general education- Diploma or
degree
- Computer literacy
- Fluent in English (written and verbal) and
Swahili
Key Competencies
- Customer Handling
- Sales and Business Development
- Enforcement of contract and repayment
obligations
- Administrative Support
- General support to all tasks
- Communications
- Branch Operations
- Information Collection
Personal Attributes
- Integrity and ability to work in consumer
finance
- High Motivation
- Self-starter-functional problem solver
- Process discipline- Ability to follow SOPs
If you are interested and meet the
above requirements and competencies, kindly send your cv and cover letter
detailing your suitability for the position applied for to
smartcashcareers@afb.co.ke
This position is urgent.
This position is urgent.