Vacancy: Administration Manager
Industry: Tour and Travel
Location: Nairobi
Salary: KShs 120,000 - 150,000
They seek to hire an operations
Manager someone to lead the Kenya Operations team and work with the Country
Manager to build Kenya’s best travel agency.
Job Purpose: Overall leadership, supervision and provision of guidance to Operations team, which encompasses Call Centre, Customer Service and Telesales functions, so as to ensure that overall company objectives are met.
- Advocating excellent customer service and leading
by example
- Monitoring and enhancing team performance;
provide individual coaching & support
- Ensuring correct use of company systems
- Implementation and tracking of standardized
operations processes and procedures, and error minimization
- Setting and measurement of KPIs and objectives
for each team member
- Continuous training of teams to ensure that
team members meet performance standards as set out in their KPIs
- Quality assurance of the team to ensure that
company standards are continually met
- Introducing and implementing best practice in
Operations
- Continual testing of company's website to
ensure its proper functioning
- Managing pricing and fares comparison
procedures
- Clear and concise communication to managers on
all requested processes and feedback, and all pertinent issues that
managers should be aware of
- Other duties consistent and within the scope
of the position
Skills and Requirements
- 5 to 7 years’ experience with a travel agency,
preferably one with a B2B product
- At least 4 years advanced Amadeus knowledge
including experience with ticketing and reissues
- At least 2 years in a Team leadership position
overseeing a team
- At least one year of BSP Link experience
- Microsoft Office packages (Excel, Word)
- Languages essential: Fluent English and
Swahili (written and verbal)
- Lover of customers
- Ability to manage, motivate and lead a team
- Hands on ‘do-er’ with an execution mentality
- Goal orientated and target driven;
self-motivated
- Be proactive and have a positive approach
- Excellent communication skills
- Be able to work well with all kinds of
personality types
- Be able to take instruction from managers, and
act within the deadlines set
- Ability to work under pressure and collaborate
internationally
- Flexible, adaptive and versatile
- Patience and good attention to detail
This is a highly challenging role
with vast opportunities.
If you are up to the challenge,
posses the necessary qualification and experience, please send your CV only
quoting the job title on the email subject (Administration Manager
(120-150K) to vacancies@corporatestaffing.co.ke before 28th
October, 2014
Kindly indicate current/last salary on your CV
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted.