Safaricom Limited is the leading
mobile telecommunications company in Kenya. We are pleased to announce the
following vacancy in the Network & Service Operation Department within the
Technology Division.
Engineer Billing Technical Support
Ref: TECHNOLOGY_EBTS_SEP_2014
In keeping with our current business
needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Principal Engineer,
Billing Technical Support – post pay services, the engineer shall be
responsible for the Subscriber Management Services offered to Safaricom
customers.
The responsibility of the Billing
technical support team shall include but will not be limited to the following
equipment: CBS, ICT server and Roaming Bills Management.
Key Responsibilities:
Key Responsibilities:
·
Take part in software upgrade and
configuration changes for the existing equipment;
·
Implementation of new services and
system expansion;
·
Resolve Faults on all equipment under
Billing Technical Support responsibility and escalate to supplier if needed and
follow up until resolution;
·
Perform maintenance routines to
ensure the system is up and running all the time;
·
Ensure services continuously perform
within or exceed KPI, ensure ability of the network to support specific forms
of traffic, and to support end user experience SLAs;
·
Improve internal and external
processes;
·
Transfer knowledge to first line
maintenance;
·
Participate in the implementation of
new Projects and/or service;
·
Reports to be prepared weekly on
projects/activities planned, in progress, or completed;
·
Health and Safety.
Role Requirements
·
Degree in Telecommunication
engineering/Electrical or Electronics engineering/IT with a bias in database
management and scripting;
·
CCNA certified;
·
2 years’ experience in
telecommunication environment.
·
Experience with Billing and VAS
equipment will be an added advantage.
Re-Advertised:Senior Manager – Technology Audits and Audit Quality
Ref: IA – SMTAD – SEP - 2014
Ref: IA – SMTAD – SEP - 2014
In keeping with our current business
needs, we are looking for a person who meets the criteria indicated below:-
Reporting to the
Director - Internal Audit, the successful candidate will lead a team of
technical audit specialists responsible for developing and delivering an
effective internal audit plan, assessing the key risks associated with
Technology and providing practical recommendations to militate against the risks
as well as coordinate special input in all audits.
The key responsibilities will be to:-
The key responsibilities will be to:-
·
Provide Assurance on the IT
Operations Network, covering end user systems and customer facing support
systems.
·
Conduct network security audits to
assess the adequacy of network security infrastructure implementations.
·
Drive the development, and use of
data analytics throughout the audit life cycle, as well as manage data
analytics auditors in the internal audit team.
·
Rollout the continuous auditing and
controls monitoring program in the company and raise awareness of the same
within the business.
·
Develop and implement a project
assurance methodology.
·
Co-ordinate the internal audit team
and ensure a unified approach to providing assurance in all strategic company
projects.
·
Maintain a timely and effective
internal quality assurance program that continuously validates conformance of
internal audit practices to the internal audit standards.
·
Execute the quality assurance process
to ensure that all internal audit work is completed as per internal policies
and procedures and identifying areas of non-compliance with standards and
policies & procedures.
·
Identify and document completed audit
work for each quarter, selecting samples for quality assurance, both peer
and external reviews and preparing QAIP executive summary reports to
incorporate all completed activities.
·
Provide ongoing and periodic
statistical reporting on quality assurance reviews to the internal audit
department’s management team.
·
Review of Revenue Assurance governance
framework and Revenue Assurance processes.
·
Assist the audit operations lead in
staffing audits and determining the skills required for technical audits.
The ideal candidate should possess
the following skills & competencies:
·
Upper second class degree in a
technical field e.g. BSc Computer Science/ Information Technology or Electrical
and Communications/ Telecommunications engineering from a recognized
university.
·
Holder of Certified Information
Systems Auditor (CISA) designation
·
CCNA, CISSP, CISM, CEH qualifications
would be an added advantage.
·
Detailed knowledge of mobile and/or
fixed line switched networks.
·
8 – 10 years IT audit experience
within an internal audit function or a reputable external audit firm, four of
which must be in management level.
·
Additional experience gained from
working in an assurance role within a telecommunications company will be an
added advantage.
·
Well versed in knowledge of
frameworks e.g COSO Internal Control Framework.
·
Strong interpersonal skills and
ability to communicate with all levels of management.
·
Excellent communication and reporting
(oral and written) skills.
·
Proven ability to lead audits and
manage audit teams.
If you meet the requirements and are
self-driven, proactive and up to the challenge, please send your resume and
application letter quoting the job reference number to the address below.
Note: The second position has been re-advertised; kindly do not reapply if you had already placed your application.
The Senior Manager - Talent & Resourcing
Safaricom Ltd Nairobi
Via E-mail to hr@Safaricom.co.ke