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Safaricom Jobs in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are pleased to announce the following vacancy in the Network & Service Operation Department within the Technology Division.

Engineer Billing Technical Support

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Principal Engineer, Billing Technical Support – post pay services, the engineer shall be responsible for the Subscriber Management Services offered to Safaricom customers. 

The responsibility of the Billing technical support team shall include but will not be limited to the following equipment: CBS, ICT server and Roaming Bills Management.

Key Responsibilities:
  • Take part in software upgrade and configuration changes for the existing equipment;
  • Implementation of new services and system expansion;
  • Resolve Faults on all equipment under Billing Technical Support responsibility and escalate to supplier if needed and follow up until resolution;
  • Perform maintenance routines to ensure the system is up and running all the time;
  • Ensure services continuously perform within or exceed KPI, ensure ability of the network to support specific forms of traffic, and to support end user experience SLAs;
  • Improve internal and external processes;
  • Transfer knowledge to first line maintenance;
  • Participate in the implementation of new Projects and/or service;
  • Reports to be prepared weekly on projects/activities planned, in progress, or completed;
  • Health and Safety.
Role Requirements
  • Degree in Telecommunication engineering/Electrical or Electronics engineering/IT with a bias in database management and scripting;
  • CCNA certified;
  • 2 years’ experience in telecommunication environment.
  • Experience with Billing and VAS equipment will be an added advantage.

Re-Advertised:Senior Manager – Technology Audits and Audit Quality

IA – SMTAD – SEP - 2014
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:-
Reporting to the Director - Internal Audit, the successful candidate will lead a team of technical audit specialists responsible for developing and delivering an effective internal audit plan, assessing the key risks associated with Technology and providing practical recommendations to militate against the risks as well as coordinate special input in all audits.

The key responsibilities will be to:-

  • Provide Assurance on the IT Operations Network, covering end user systems and customer facing support systems.
  • Conduct network security audits to assess the adequacy of network security infrastructure implementations.
  • Drive the development, and use of data analytics throughout the audit life cycle, as well as manage data analytics auditors in the internal audit team.
  • Rollout the continuous auditing and controls monitoring program in the company and raise awareness of the same within the business.
  • Develop and implement a project assurance methodology.
  • Co-ordinate the internal audit team and ensure a unified approach to providing assurance in all strategic company projects.
  • Maintain a timely and effective internal quality assurance program that continuously validates conformance of internal audit practices to the internal audit standards.
  • Execute the quality assurance process to ensure that all internal audit work is completed as per internal policies and procedures and identifying areas of non-compliance with standards and policies & procedures.
  • Identify and document completed audit work for each quarter, selecting samples for quality assurance, both peer  and external reviews and preparing QAIP executive summary reports to incorporate all completed activities.
  • Provide ongoing and periodic statistical reporting on quality assurance reviews to the internal audit department’s management team.
  • Review of Revenue Assurance governance framework and Revenue Assurance processes.
  • Assist the audit operations lead in staffing audits and determining the skills required for technical audits.
The ideal candidate should possess the following skills & competencies:
  • Upper second class degree in a technical field e.g. BSc Computer Science/ Information Technology or Electrical and Communications/ Telecommunications engineering from a recognized university.
  • Holder of Certified Information Systems Auditor (CISA) designation
  • CCNA, CISSP, CISM, CEH qualifications would be an added advantage.
  • Detailed knowledge of mobile and/or fixed line switched networks.
  • 8 – 10 years IT audit experience within an internal audit function or a reputable external audit firm, four of which must be in management level.
  • Additional experience gained from working in an assurance role within a telecommunications company will be an added advantage.
  • Well versed in knowledge of frameworks e.g COSO Internal Control Framework.
  • Strong interpersonal skills and ability to communicate with all levels of management.
  • Excellent communication and reporting (oral and written) skills.
  • Proven ability to lead audits and manage audit teams.
If you meet the requirements and are self-driven, proactive and up to the challenge, please send your resume and application letter quoting the job reference number to the address below. 

Note: The second position has been re-advertised; kindly do not reapply if you had already placed your application.

The Senior Manager - Talent & Resourcing
Safaricom Ltd Nairobi
Via E-mail to 

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