Marketing and Customer Support Consultant
Advertiser: Tours and Travel Company.
Location: Nairobi
Job Category:Marketing and Customer Support
Reports To: General
Manager
Salary: Negotiable
Salary: Negotiable
Brief Background: We are a Tours and Travel Company that has
extensive experience in customized Corporate and Individual Cab services,
Corporate Car Leasing, Car Hire, Tours and Air Ticketing services.
We seek to make positive
contributions to corporates and individuals in direct ways through providing
quality service, saving time, bridging the gap between operational efficiency
and staff mobility, reducing costs associated with total cost of ownership of
transport means and enhancing convenience in transport and travel
services.
We seek to recruit competent
interested persons for the Position of Marketing Consultant.
Job Purpose:
- Manage daily activities of sales &
marketing Department
- Create a customer database which is well
managed and grown to increase revenue
- Ensure that clientele is well satisfied
- Ensure customers enquiries, complaints and
suggestions are addressed and where necessary, escalated appropriately for
attention
Qualifications
- University Diploma in Sales & Marketing.
- Minimum 2 years experience.
- Good project management skills.
- Sound understanding of the principles of
marketing.
- Good communication (oral and written)
and people management skills
- Good computer skills – Ms Office, Adobe
Applications, and Web Applications and operations of assigned office
equipment.
Job Functions / Requirements
- Create marketing plans geared toward customers
for each key product within portfolio, in line with strategy and targets
and within budget.
- Design and produce materials of visual impact
and within brand guidelines.
- Develop new ideas for reaching customer
markets using the latest in electronic technologies.
- Communicate to rest of the team about new
innovations and how they can be used to leverage marketing efforts.
- Working towards achieving the objectives set
out in the marketing plans.
- Coordinating and participate in promotional
events.
- Liaison with service providers for marketing
purposes.
- Safeguarding promotional materials.
- Managing the brand image of the company.
- Market research and competitor analysis.
- Focus on both business growth and client retention.
- Optimizing electronic platforms for marketing.
- Maintaining an updated online presence
including but not limited to Facebook, Twitter and Blogs.
- Develop business strategies to achieve
performance targets.
- Generate leads for services.
- Attend to customers’ queries and provide
appropriate solutions.
- Develop strategies and deliver excellent sales
and after-sales services to maximize sales, customer satisfaction and
retention.
- Any other duties as may be assigned by
management to you from time to time.
Required Skills
- Interpersonal skills using tact, patience and
courtesy.
- Establish and maintain cooperative and
effective working relationships with others
- Strong understanding of new technologies and
how they can be applied to marketing.
- Ability to manage a marketing budget.
- Creative and innovative.
- Good attention to detail.
- Team player – works to ensure team goals are
met or exceeded.
- Openly communicates to the team in an
enthusiastic and motivated manner.
- Positive ‘can do’ attitude.
- Self-motivated – ability to manage campaigns
with minimum of supervision.
- Good communicator – provides clear, concise
written/verbal communications appropriate to the audience.
- Results driven – strive to make a difference;
enjoys a challenge and working under pressure to achieve the objective.
- Negotiation skills.
- Estimating the Quantifiable Characteristics of
your work
How to Apply:
If you are up to the challenge, posses the necessary qualification and experience, please send your CV and application quoting the job title on the email subject to hr@africabstours.com
If you are up to the challenge, posses the necessary qualification and experience, please send your CV and application quoting the job title on the email subject to hr@africabstours.com
Deadline for application is 12th September 2014.
Only successful candidates will be contacted.
