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Head of Customer Relationship Management Job in Kenya

Position: Head of Customer Relationship Management

Company Profile: Our client is the number leader of E commerce in Africa. They propose a wide selection of goods including electronics, shoes, apparel, home accessories and many more, delivered right to your doorstep.

Job Profile / Purpose: The Head of Customer Relationship Management will be responsible for driving all activities related to CRM.


Key Duties and Responsibilities: 

  • Design and manage transactional templates
  • Design and Manage Newsletter Email templates
  • Coordinate with graphics manager for newsletter banners
  • Creating and managing email related voucher codes
  • Coordinating with the Commercial Planner to create the email marketing channel calendar
  • Analyzing reports on CRM sales
  • Manage and dispatch the customer satisfaction survey on a weekly basis.

Desired Skills and Qualifications

  • IT Related degree / Software Engineering.
  • Strong analytical skills and very good knowledge of Excel.
  • Graphic sense, skills (Photoshop) would be a plus.
  • Programming knowledge PHP, HTML, CSS, or JAVA


If interested, send your CV and application letter to recruitkenya@kimberly-ryan.net indicating the job position on the job title.

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