Position: Head of Customer Relationship Management
Company Profile: Our client is the number leader of E commerce in
Africa. They propose a wide selection of goods including electronics, shoes,
apparel, home accessories and many more, delivered right to your doorstep.
Key Duties and
Responsibilities:
- Design and manage transactional templates
- Design and Manage Newsletter Email templates
- Coordinate with graphics manager for
newsletter banners
- Creating and managing email related voucher
codes
- Coordinating with the Commercial Planner to
create the email marketing channel calendar
- Analyzing reports on CRM sales
- Manage and dispatch the customer satisfaction
survey on a weekly basis.
Desired Skills and Qualifications
- IT Related degree / Software Engineering.
- Strong analytical skills and very good
knowledge of Excel.
- Graphic sense, skills (Photoshop) would be a
plus.
- Programming knowledge PHP, HTML, CSS, or JAVA
If interested, send your CV and
application letter to recruitkenya@kimberly-ryan.net indicating the job
position on the job title.