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Customer Relations Officer / Cashier Job in Kenya

FEP Holdings Limited is one of the fastest growing group of companies in Kenya with investments in Financial Services, Hotels, Schools, Real Estate and Media among others.
Fountain Micro-Finance Bank, an associate of FEP Holdings Limited is seeking to recruit suitable candidates for the following position:

Customer Relations Officer / Cashier
Job Summary: Coordinating customer relations activities and ensuring provision of quality customer service so as to attain high levels of customer satisfaction and experience and promoting good corporate image of the Bank. 

Ensuring adherence to proper counter procedures and methods of safety, custody, accuracy and maintenance of cash and related assets at the counter

Key Responsibilities
  • Attending to customer enquiries and issues.
  • Coordinating and facilitating accounts opening.
  • Facilitating the flow of information between the Bank and its customers.
  • Analysing and classifying customer complaints, compliments, suggestions and queries and submit regular and timely reports.
  • Perform cashiering duties.
  • Custodian of cash and other accountable documents.
  • Selling the Bank products and information to customers on new products
  • Minimum KCSE Level certificate of C+ grade or equivalent with C grade in both English and Mathematics.
  • Bachelor degree in a business related field from a recognized institution.
  • Computer literacy and proficiency.
  • 2 years working experience in Customer service or related field
The position requires a candidate with strong organizational and interpersonal skills with the ability to prioritise, multi-task and work under pressure amidst competing demands.

 How to Apply

Interested candidates who meet the above required qualifications and experience should email their application letters, detailed CV listing three professional references and your 24 hours telephone contact to: on or before Friday, September 19, 2014.
Only shortlisted candidates will be contacted for interviews.

FEP Holdings Limited is an equal opportunity employer, any lobbying or canvassing will lead to automatic disqualification.

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