FEP Holdings Limited is one of the
fastest growing group of companies in Kenya with investments in Financial
Services, Hotels, Schools, Real Estate and Media among others.
Customer Relations Officer / Cashier
Job Summary: Coordinating customer relations activities and
ensuring provision of quality customer service so as to attain high levels of
customer satisfaction and experience and promoting good corporate image of the
Bank.
Ensuring adherence to proper counter
procedures and methods of safety, custody, accuracy and maintenance of cash and
related assets at the counter
Key Responsibilities
- Attending to customer enquiries and issues.
- Coordinating and facilitating accounts
opening.
- Facilitating the flow of information between
the Bank and its customers.
- Analysing and classifying customer complaints,
compliments, suggestions and queries and submit regular and timely
reports.
- Perform cashiering duties.
- Custodian of cash and other accountable
documents.
- Selling the Bank products and information to
customers on new products
Qualifications
- Minimum KCSE Level certificate of C+ grade or
equivalent with C grade in both English and Mathematics.
- Bachelor degree in a business related field
from a recognized institution.
- Computer literacy and proficiency.
- 2 years working experience in Customer service
or related field
The position requires a candidate
with strong organizational and interpersonal skills with the ability to
prioritise, multi-task and work under pressure amidst competing demands.
How to Apply
How to Apply
Interested candidates who meet the above required qualifications and experience should email their application letters, detailed CV listing three professional references and your 24 hours telephone contact to: recruitment@fep-group.com on or before Friday, September 19, 2014.
Only shortlisted candidates will be
contacted for interviews.
FEP Holdings Limited is an equal
opportunity employer, any lobbying or canvassing will lead to automatic
disqualification.