Customer Care / Support Team Professional
Number of Positions: 1
Responsibilities: We provide writing services to a global clientele. However, a majority of our clients reside in the United States of America, United Kingdom and Australia.
Number of Positions: 1
Responsibilities: We provide writing services to a global clientele. However, a majority of our clients reside in the United States of America, United Kingdom and Australia.
We are looking for an additional member to add to our customer care/support team.
We seek to recruit an intelligent and
motivated individual with good oral and written communication skills. Such an
individual will be required to communicate with writers and clients over the
phone, chat and email.
S/he will answer queries from our
customers and writers, help clients encountering difficulties placing orders,
assign orders to writers, verify that papers are original and high quality
before delivery, etc. Generally, the person will offer support to our clients
and writers during the entire ordering process.
Education and Skills:
- Diploma or Degree in any field.
- Good oral communication skills.
- Ability to speak fluent English without an
accent is vital.
- Good written communication skills.
- Ability to communicate effectively through
writing is crucial.
- The successful candidate must be able to write
Standard English without grammatical errors.
- Willingness and ability to be assigned duties
any time of the day. We are a 24/7/365 service.
- Therefore, working on night shifts is the norm
rather than the exception for this position.
- Intelligent and able to handle unexpected,
unique and novel situations effectively and without panicking.
- Computer literate.
- The candidate must have experience using
computers and the internet.
- They should be conversant with the Microsoft
Office Suite, especially MS Word 2007, MS PowerPoint 2007 and MS Excel
2007 applications.
- Proactive and self motivated.
- A fast leaner. Willingness and ability to
learn and apply new ideas quickly is vital.
- Ability to multitask is highly desirable.
Availability of Position: Immediate
How to Apply: If you are interested in this position, please send a detailed CV and cover letter to careers@sharkswebservices.com by Thursday, 18th September, 2014.
How to Apply: If you are interested in this position, please send a detailed CV and cover letter to careers@sharkswebservices.com by Thursday, 18th September, 2014.
Make sure to state your salary
expectations (give a specific figure) in your cover letter.
The subject of your email should read
"CUSTOMER CARE/SUPPORT TEAM PROFESSIONAL JOB APPLICATION".
NB: Applications with incorrect email subjects or without a specific figure stating the applicant's salary expectations will not be evaluated.
NB: Applications with incorrect email subjects or without a specific figure stating the applicant's salary expectations will not be evaluated.
Only shortlisted candidates will be
contacted. Thank you for your time.
Open till Thursday, 18th September,
2014