Old Mutual Plc. is a leading
multinational long-term savings, protection and investment Group with over 168
years of experience. It has operations in Africa, Europe, the Americas and
Asia.
Old Mutual plc. is listed on the
London and Johannesburg Stock Exchange.
In line with the growing business demands, we are looking for qualified and talented individuals to fill the following position.
Switchboard Operator / Receptionist
Reporting to Team leader – Client
Services, the key role of this position is to manage the switchboard and the
clients visiting the business.
The Key outputs of this position are: -
- Friendly and professional reception for both
walk-in and on call clients in adherence to set standards.
- Answer client inquiries, channel them to the
relevant Department(s) investigate their concerns and give them feedback
as required.
- Ensure fast and efficient turnaround of client
issues and complaints. Acknowledge clients complaints, follow up on
complaints and ensure resolution of the same and client satisfaction.
- Collection and channeling of client feedback.
Maintain comprehensive log of client service transactions and queries.
- Responsible and accountable for successful
completion of assigned tasks and adhering to set standards.
- Manage internal and external stakeholders
actively.
- Receiving and replying to e-mails, letters and
phone call as per set standards.
- Responsible for the maintenance of the
reception area, always to be clean and orderly as per the set standards.
- Prepare client service reports applicable to
the area of work.
- Any other allocated duties.
Qualifications and Experience
- Business related degree or related discipline.
- Over five (5) years’ experience in a busy
front office operations and switchboard
- Excellent oral communication and customer
handling skills.
- Friendly and professional customer care
etiquette.
- Demonstrate interpersonal skills.
- Mature, orderly, neat and client focused
Interested candidates who meet the
above qualifications and experience should apply for the role viahttp://careers.oldmutual.co.ke/ by
29th August 2014
Only shortlisted candidates will be contacted.