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Switchboard Operator / Receptionist Job in Kenya

Old Mutual Plc. is a leading multinational long-term savings, protection and investment Group with over 168 years of experience. It has operations in Africa, Europe, the Americas and Asia.

Old Mutual plc. is listed on the London and Johannesburg Stock Exchange.

Old Mutual Kenya comprises of Old Mutual Life Assurance, Old Mutual Investment Group, Old Mutual Investment Services, Old Mutual Securities and Faulu Microfinance Bank.

In line with the growing business demands, we are looking for qualified and talented individuals to fill the following position.

Switchboard Operator / Receptionist
Reporting to Team leader – Client Services, the key role of this position is to manage the switchboard and the clients visiting the business.

The Key outputs of this position are: -
  • Friendly and professional reception for both walk-in and on call clients in adherence to set standards.
  • Answer client inquiries, channel them to the relevant Department(s) investigate their concerns and give them feedback as required.
  • Ensure fast and efficient turnaround of client issues and complaints. Acknowledge clients complaints, follow up on complaints and ensure resolution of the same and client satisfaction.
  • Collection and channeling of client feedback. Maintain comprehensive log of client service transactions and queries.
  • Responsible and accountable for successful completion of assigned tasks and adhering to set standards.
  • Manage internal and external stakeholders actively.
  • Receiving and replying to e-mails, letters and phone call as per set standards.
  • Responsible for the maintenance of the reception area, always to be clean and orderly as per the set standards.
  • Prepare client service reports applicable to the area of work.
  • Any other allocated duties.
Qualifications and Experience
  • Business related degree or related discipline.
  • Over five (5) years’ experience in a busy front office operations and switchboard
  • Excellent oral communication and customer handling skills.
  • Friendly and professional customer care etiquette.
  • Demonstrate interpersonal skills.
  • Mature, orderly, neat and client focused
Interested candidates who meet the above qualifications and experience should apply for the role via by 29th August 2014

Only shortlisted candidates will be contacted.

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