My client has an urgent requirement
for a Sales Administrator to
join their successful team, based in Nairobi.
The preferred candidate must be 30 years and above
Job DescriptionThe preferred candidate must be 30 years and above
- Responding to customer questions and queries
regarding available products and services
- Managing the sales team
- Excellent pro-active customer service for key
accounts, by building relationships with customers and the provision of
seamless communications both internally and externally
- To be a member of the customer service team
delivering an efficient and consistent service from start to finish
supported by expertise and enthusiasm.
- To take full accountability and pro-actively
manage the end-to-end order process (including new orders, re-orders,
after-sales and disputes), ensuring deadlines are met and orders are
accurately maintained.
- To take ownership for all orders ensuring they
are delivered on-time and in-full, keeping customers fully informed in a
professional and honest manner, working pro-actively with them to identify
alternatives where necessary
- To ensure that the Key Account’s needs are met
and opportunities maximised, making sure instructions and requests are
correctly interpreted, fully “owned” and actioned.
- To pro-actively identify and continually
improve the administrative processes and relationships with the Key
Accounts to help provide a competitive advantage.
- To build and establish positive and
collaborative working relationships with both the Key Accounts and
colleagues
- Providing customers with quotations for orders
- Managing the sales cycle from the moment the
order is placed, to processing the order, to arranging for the delivery of
the product
- Providing an after care service
- Support the field sales team
Person Specification
- Organised and focused
- Must be good in tendering and quotations
- Driven and motivated
- Proven experience working in a similar role
- Strong communication skills, both verbal and
written
- Good interpersonal skills, and the ability to
build effective working relationships with colleagues and clients
Salary is Ksh
35k
Female candidates preferred
Please forward your CV ASAP for immediate interviews to careersinafrika@gmail.com
Female candidates preferred
Please forward your CV ASAP for immediate interviews to careersinafrika@gmail.com
