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Safaricom Jobs in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya.

We are pleased to announce the following vacancy within Internal Audit Division.

Senior Manager – Technology Audits and Quality

 IA – SMTAD – AUG - 2014 

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:-

Reporting to the Director - Internal Audit, the successful candidate will lead a team of technical specialists/experts responsible for developing and delivering an effective internal audit plan, assessing the key risks associated with Technology and providing practical recommendations to mitigate against such risks as well as coordinate special input in all audits.

The key responsibilities will be to:-
  • Review of security settings around key network elements (CSDB/HLR/AUC, MSC, IN, and GGSN/SGSN);
  • Review operational effectiveness of RA controls across revenue streams through reperformance of key RA activities;
  • Provide Assurance on the IT Operations Network , covering end user systems and customer facing support systems;
  • Conduct Network Security Audits to assess the adequacy of network security infrastructure implementations;
  • Driving the development, and use of data analytics throughout the audit life cycle, as well as manage the network of data analytics auditors embedded in the internal audit teams. This will be done through increasing the number of auditors who are proficient in performing basic analytics;
  • Rollout the continuous auditing and controls monitoring program in the company and raise awareness of the same within the business;
  • Work with internal audit, risk management (compliance) and business process owners to identify key automated controls, developing a roadmap to ensure tests are developed to monitor key with a long term objective of reducing audit turnaround time and proactive monitoring of high risk areas in the company;
  • Ensure all high risk issues identified and closed within expected timelines, thus minimizing the period exposure to the company;
  • Work within projects as an independent internal assurance function to provide advice and guidance to project management teams and to report on a regular basis to the Project steering committee;
  • Assist the Audit operations lead in staffing audits and determining the skills required for technical audits
The ideal candidate should possess the following skills & competencies:
  • Upper second class degree in Business or Commerce Field e.g. B.Comm from a recognized University.
  • Fully qualified accountant - CPA (K) or equivalent.
  • Member of the Institute of Internal Auditors.
  • IT knowledge - an understanding of the working of various accounting packages (including ERP’s)
  • 8 years working experience in external audit from a reputable audit firm or 8 years business experience and extensive experience within an internal audit function • High level knowledge of MS Office applications.
  • Well versed in knowledge of frameworks e.g COSO Internal Control Framework.
  • Strong interpersonal skills and ability to communicate with all levels of management.
  • Excellent reporting (oral and written) skills.
  • Proven ability to lead audits and manage an audit team.

Account Relationship Manager


In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Sector Manager, The Account Relationship Manager will manage an assigned group of accounts, with an objective of driving business revenues and opportunities across the customer base to exceed DB through acquisition and retention as well as assuring retention of baseline under their management.

Key Responsibilities:

  • Identify growth prospects and specific opportunities in the Relationship;
  • Device strategic plans for Relationship penetration and ensure implementation of tactical plans execution including pipelines;
  • Proactive Relationship performance management and tracking;
  • Grow payment solutions (M-PESA) in the TML; increase penetration through acquisition;
  • Identify growth opportunities and up-selling and cross – selling potential within the assigned TML;
  • Provide leadership for customers in understanding business objectives and recommend business solutions to achieve those goals;
  • Develop and execute customer ring fencing strategies;
  • Stimulate existing Fixed voice accounts;
  • Stimulate M-PESA usage across all Relationship pillars;
  • Develop strong relationships with customers at CXO to maintain baseline growth;
  • Follow up on all existing contracts renewal, and ensure renewals are made in time;
  • Develop responsive solutions in conjunction with Product Innovation team;
  • Develop customer value propositions and presentations;
  • Formulate and manage Relationship development plans and participate in all Relationship customer forums;
  • Ensure all accounts are managed through well thought out Account Development Plans;
  • Intimate engagement with Relationship fortune accounts (Platinum Customers);
  • Provide and implement an effective coaching for Account Relationship Managers to drive and help them to implement new actions that improve their performance;
  • Weekly reports on Accounts performance and submission of account plans and pipeline outlook;
  • Enforce real-time use of Sales Info tool by Account Relationship Managers
  • Drive Net Promoter Score by maintaining strong and deep relationships with accounts under direct management; following through on all issues to ensure closure and maintaining communication with the customer throughout the entire customer journey.
Role Requirements
  • A Bachelor’s  degree in Business or any other related field;
  • At least 3 years exposure in Service and/or Customer management for major corporate clients, commercially savvy with detailed understanding of the technologies the company is selling and issues that typically arise;
  • Industry certifications would be an added advantage (ITIL Foundation, MCP/MCSE, CCNA etc.).
NB: This opportunity is aimed at creating a pool of qualified candidates who will be called upon whenever a vacancy arises.

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Thursday 28th August 2014.

The Head of Talent and Resourcing,
Safaricom Limited

via E-mail to

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