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Relationship Officer Job in Kenya – Diaspora Banking

I&M Bank, a leading Kenyan commercial banking group with regional presence in 4 countries, is looking for the following key personnel to spearhead their ambitious business line expansion plans.
Diaspora Banking - Relationship Officer
Job Ref: DBRO/08/2014

Department: Marketing & Product Development 

Job Summary: The job holder will be responsible for assisting the Diaspora Banking Manager in marketing and growing Diaspora business and providing backup to Diaspora Agents and Team players in order to enhance business growth and revenue generation for the bank

Key Duties and Responsibilities:

The Incumbent will report to the Manager Diaspora Banking, based at the select Centre, and will be responsible for:
  • Acting as the principal point of contact for the Bank’s relationships, with a designated portfolio of Diaspora customers/Region.
  • Marketing, growing business and ensuring that there is increased customer base, deposits, earnings, facility utilization and usage of all bank products and services. This may involve international travel, organising and participating in overseas events.
  • Achieving the set growth targets for the portfolio in terms of numbers and values for both Liabilities, Assets and fee income.
  • Ensuring the existing customer relations are well maintained in order to achieve high customer retention.
  • Managing customer portfolio at Risk (PAR), account migration and provisions.
  • Gathering and analysing market intelligence across the global markets to facilitate development of innovative products.
  • Ensuring quality service delivery for customers in order to achieve agreed service levels in coordination with the customer services team in branches and Diaspora Banking Unit.
  • Undertaking existing customer profiling and up selling to increase value per customer.
  • Managing diaspora customer requests/transactions in compliance with I &M BANK operational guidelines and procedures.
Minimum Requirements:
  • University Degree preferably in a business related field.
  • At least 3 years’ experience in Banking with exposure to some or all of the following  functions: Sales (Personal / Business / Retail), Relationship Management, Treasury  and Customer Service .
  • Experience in Credit analysis and Administration will be an advantage.
  • Good interpersonal, presentation, problem solving, and communication skills
  • Ability to build strong networks.
  • Excellent analytical, planning, organization and execution skills.
If you meet the specifications for the position above, please send your application together with a comprehensive curriculum vitae indicating your qualifications, present position, contact and names of three referees. 

In your application, please quote both the position and the reference number as indicated above.

 Your application should reach the address below on or before 30th August, 2014.

The AGM Human Resources
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100, 

OR email:

Only short listed candidates will be contacted. 

Canvassing will lead to automatic disqualification.

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