Who are we? Cellulant* is a mobile commerce
company.
We operate Africa’s number one mobile
commerce network and aim to connect 100 million customers to our mobile
commerce ecosystem.
We do that by providing services like
mobile banking, mobile payments, music, information services and other mobile
related services.
Cellulant* was founded in 2003 and
has currently operations in Kenya, Nigeria, Tanzania, Uganda, Rwanda, Ghana,
Zimbabwe, Mozambique, Malawi, Zambia, Botswana and every year moving into new
countries.
To be able to meet these aggressive
growth expectations we need to grow our dynamic team.
We invite you to be part of that
growth by submitting your application to the following roles.
Vacancy: Implementation Engineer
Department: Digital Banking
Location: Nairobi, Kenya
Job posting: 01-08-2014 until 15 -08-2014.
Starting date:Immediate.
Implementation Engineer
The Implementation Engineer is an
engineer working in the Digital Banking Team who is responsible for supporting
the team in as far as the technical aspects of the relationship with the
customer are involved.
Responsibilities:
Service Management
·
Ensure that all services are
implemented and that they operate correctly.
·
Ensure that all the relevant
monitoring tools are deployed at the customer’s premises.
·
Prepare Service Reports for the
service management meetings.
·
Responsible for service improvement
deliverables as far as the customer is involved.
·
Respond to escalation from the
customer and/or support
Project Design and analysis
·
Requirements gathering.
·
Translating requirements into
technical design – with documentation.
·
Co-ordination of development effort –
if needed – from Product Development.
·
Effort estimation.
·
Prerequisite analysis.
Project Implementation and
Integration
·
Planning of the implementation of
projects.
·
Implementing of projects at the
customer site (if the implementation is on hub, co-ordinate with Hub
implementation team to ensure the same is implemented).
·
Co-ordination with technical
resources at the customer site to be able to deliver the solution.
Closing the sale
·
Prepare technical proposal
documentation for projects.
·
Assist in sales calls where there is
a technical aspect of the project that needs to be explained to the customers.
·
Deliver the various Technical aspects
of the Cellulant Delivery Model.
Technical Relationship
·
Build technical relationships with
the Engineers and the Engineering management teams at the customers.
·
Develop a positive view of Cellulant
among the IT staff at the customer’s premises
·
Assist in reporting requirements when
they arise with the customer.
Who are you?
Required skills:
·
Preferred: BSc. Computer
Science/Software Engineering/IT;
·
Extensive experience with Java/PHP
programming language;
·
Extensive experience with databases –
data structures, relational data models, Stored Procedures, PL/SQL;
·
Extensive experience of web
technologies - XML, JavaScript;
·
Experience with application security
technologies (e.g. SSL) to ensure secure applications;
·
Experience in software life-cycle
development (SDLC);
·
Preferred experience with Apache
Tomcat application server and SOA;
·
Preferred experience with Linux ,
Solaris or UNIX OS’s;
·
Candidate should have at least 4-5
years of experience in application development.
·
Candidate should excellent
interpersonal and communication skills
·
Candidate should have experience in
high pressure environments/projects
·
Candidate should have good
presentation skills
·
Candidate should have excellent
report writing skills
·
Candidate should be a an excellent
team player
Vacancy: Support Engineer
Department: CTG
Location: Nairobi, Kenya
Job posting: 01-08-2014 until 15 -08-2014.
Starting date:Immediate.
Support Engineer
She/he will implement the incident management process; contribute to reporting and knowledge base efforts.
Responsibilities:
·
Issue detection: Proactive Monitoring
of all services using provided interfaces all any other channel and Ensuring
all detected issues are logged and tracked as per the incident management
process. Monitoring Gap identification and feedback
·
Communication: Ensuring frequent and
proactive communication that is relevant, clear, accurate and timely as per the
incident management process.
·
Ticket recording and tracking:
Ensuring all tickets are logged accurately with all details as per the incident
management process
·
Issue Diagnosis: Perform initial
troubleshooting of tickets and Ensure that accurate troubleshooting is done for
all tickets handled. Ensure that troubleshooting steps are recorded.
·
Issue resolution: Ensure that all
issues handled are resolved with SLA
·
Escalation: Ensure that issues are
escalated as per the incident management process, using provided tools and
escalation matrices. Ensure follow-up is done for all escalated issues.
·
Reports: Timely completion of reports
as per the set guidelines by the Service analyst
·
Knowledge Base: Contribute to the
knowledge management efforts as shall be required by the knowledge manager and
any other responsibility as shall be required by the supervisor.
Who are you?
Required skills:
·
A first degree in an IT related field
is desirable
·
A formal training in Customer service
·
A minimum of one years’ experience in
the IT industry
·
Firm grasp of how the web works,
networking, and software products
·
Problem analytical and
troubleshooting skills
·
Good verbal and written communication
skills
·
Linux OS skills
·
Relational databases skill e.g. MySQL
Vacancy: Account Manager
Department: Digital Banking.
Location: Nairobi, Kenya
Job posting: 01-08-2014 until 15 -08-2014.
Starting date:Immediate.
Account Manager
She/he is responsible for increasing
customer adoption of Cellulant’s mobile commerce Products & Services and
drive transactional revenue for the Banks.
She/he is charged with the role of
managing the relationship between Cellulant and its customers from an account
perspective and to ensure that the clients are engaged at all times.
In addition the Senior Account
manager is required to look at other influencing factors within the company and
externally that can help drive growth in the relationship Cellulant has with
its customers.
Responsibilities:
Managing portfolio of clients
·
The role will involve being
responsible for managing a portfolio of clients.
·
Building and developing a good
working relationship
·
Being responsible for the overall
delivery of products and services to the clients
·
Building a strategy with the clients
to deliver products and services
·
Being responsible for the overall
delivery of projects on spec, on budget and on time for customers.
·
Being responsible for meeting the
Financial and Non-Financial KPI’s that are set for each client
·
Business development with new and
existing clients
Service Delivery
·
Ensure that customers receive the
expected level of service from Cellulant and that SLA’s are maintained.
·
Ensure the service management
framework is adhered to with every client.
·
Ensure rapid response to customer
queries/complaints.
·
Provide critical internal feedback to
the necessary stakeholders on internal processes and other areas where
improvements can be made to ensure better service delivery
Client Consultation
·
Provide advisory role to customers by
providing consultation on digital channels fundamentals; including but not
limited to – increasing registrations on digital channels, driving usage and
retention, value adding services.
·
Identify client requirements and
develop digital strategy road map that aligns the clients and Cellulant’s
strategic vision.
·
Provide insights to clients on the
direction of mCommerce and the direction of digital channels to further
influence the client’s digital strategy.
Client Awareness
·
Be responsible for understanding the
clients’ organization and structure, their digital strategy and related budget
& KPI’s
·
Provide internal feedback to the
business as to the state of the relationship with our clients. Be responsible
for driving improvement of distressed relationships and strengthening of good
relationships.
Project Management
·
Be the main point of contact with the
client during all phases of deployment of products and services.
·
Keep the client regularly updated on
project status
·
Identify, highlight and mitigate
against any potential project risk areas and liaise with the client on the
same.
·
Assist in prioritizing projects in
line with the size of the opportunity and the availability of resources.
Additional responsibilities:
·
Provide support and leadership during
companywide initiatives where commercial input is required. This involves
volunteering for additional responsibilities and deliverables from time to
time.
·
Represent commercial teams during
internal meetings and discussions. Dissemination information to commercial
teams and collecting feedback to be shared during these meetings.
Who are you?
Required skills:
·
Have a degree in business related
field preferably Business Administration is desirable.
·
Have at least four years’ experience
in marketing a product.
·
Have at least two years’ experience
leading a team
·
Have strong people skills as well as
management skills
·
Be fluent in both English and
Kiswahili.
·
Have the ability to multitask and
work under pressure.
·
Good verbal and written communication
skills
·
Customer service skills
·
Strong organizational, time
management and prioritization skills.
·
Able to take a creative approach to
situations and problem solving.
·
A skilled team player.
·
Interested candidates are requested
to submit their CVs and a convincing
What do we offer you?
When working at Cellulant*, you can
expect to work on a diverse range of problems, with inspiring and creative
colleagues.
You will have ample opportunities for
growth and career development, and we highly value continuous learning.
We offer you a challenging position in which you will be rewarded for performance.
Apply now!
Are you interested in this position
and do you meet the minimum requirements?
Apply by sending an e-mail with your
CV and a convincing cover letter to Jobs@cellulant.com
The selection process entails an oral interview stage, followed by a case study presentation and a final interview.
The deadline for application is August 15, 2014.
Due to the high volume of applications received only shortlisted candidates will be contacted.
Do you have questions about this vacancy?
Visit our website at www.cellulant.com
Please do not hesitate to contact us by e-mail or telephone: jobs@cellulant.com or 0202606696.