Field Project Manager
Location:Kilimani, Nairobi, Kenya
Location:Kilimani, Nairobi, Kenya
Department:Field - East Africa
Type: Full Time
Min. Experience:Experienced
The Company: Samasource is
an award-winning technology social enterprise that provides dignified,
internet-based work to people living in poverty.
We build technology
that helps leverage the brain power of the poor so they can lift themselves out
of poverty by providing valuable services to companies around the world.
Our technology
platform takes large data projects for leading enterprise clients like LinkedIn
and Google, and breaks them into smaller tasks called “microwork” which are
completed by our workers.
We are a dynamic and
growing team, committed to changing the world with an innovative business model
and game-changing technology.
We’ve got a big vision
- to connect the one billion people living in poverty around the world to work
- and need the best and brightest to help us achieve it.
We like to move fast
and get things done. If you join us, you’ll be able to make an immediate
impact.
Samasource is
supported by major corporate and philanthropic funders including eBay, Cisco,
Rockefeller and Ford.
The Team: As a social business, we are passionate about alleviating poverty while creating happy clients. Team D (for Delivery) plays a big role in achieving the Samasource vision.
The Team: As a social business, we are passionate about alleviating poverty while creating happy clients. Team D (for Delivery) plays a big role in achieving the Samasource vision.
We partner with
clients to design a comprehensive plan for each project, and work closely with
our delivery centers to ensure high quality execution.
We are laser-focused
on client satisfaction because satisfied clients mean more business, and more
business means more workers can pull themselves out of poverty.
We are dedicated to
using our technology platform to identify motivated, talented workers in the
poorest parts of Africa, South Asia, and Haiti, and training them to provide
excellent work for leading enterprise customers. Come help us manage the
growing digital supply chain from South Africa to Silicon Valley.
We are a rapidly growing and diverse team looking for candidates who thrive in a start up environment with a large degree of personal responsibility and ownership.
These are some of the
things we believe in:
- Resourcefulness:
Jugaad is Hindi for doing more with less. Another word for this is
scrappiness. We believe in being as resourceful as the people we serve.
- GTD: We
have created a culture of getting things done. We avoid recklessness but
at the same time we are proactive, follow through on what we start and do
not fear experimentation.
- Transparency:
We aim for everything we do to pass the New York Times Test.
- Team
Work: We encourage input from all levels of our organization and in return
expect people at all levels of our team to be able to execute on these
ideas.
- Social
Mission First: We always consider the good we can do before we think about
income, PR or success for ourselves. Finding work for the people who need
it most is what drives us.
- Innovation:
Good technology is at the core of our value proposition to the workers we
serve. We respond quickly to new market opportunities.
- Equality
and Respect: Sama means equal. Everyone deserves the chance to succeed. We
don’t accept limits and we maintain a sense of humility in dealing with
our people, our workers, and our supporters.
The Job: We are looking for a
self-motivated Field Project Manager to assist our Delivery Team in efficiently and effectively
managing projects through our distributed workforce within delivery centers in
Kenya, Uganda, Haiti, South Africa, India, and Pakistan.
The field project
manager will be a critical part of our delivery team, consisting of
Professional Services team in San Francisco, CA, USA, Field Project Managers in
Nairobi, Kenya, and Quality Team in India.
The Field Project
Manager will work closely with our local Delivery Centers to manage high-impact
projects from trial to completion.
Responsibilities:
Responsibilities:
- Perform
comprehensive project management and Delivery Center oversight to ensure
timeliness and high-quality project results, meeting KPIs and client SLAs
- Work
closely with portfolio of Delivery Center partners for comprehensive
capacity planning and workforce management
- Perform
data driven analysis on project and performance metrics to optimize
project execution effectiveness
- Work
closely with Delivery Center managers and field personnel to ensure
workers receive training and support for client projects
- Maintain
open communications with Delivery Centers on quality issues, instruction
clarifications, and best practices for project completion
- Seek
continual innovation and improvement in task design, worker training,
project workflow, delivery process and our technology platform to increase
automation and efficiency of delivering projects
- Work
closely with our Quality team to ensure that project quality expectations
are met
- Interface
closely with Delivery Team in head office on project scope, parameters,
timelines, and expectations
Requirements:
- BA/BS
with a strong academic record from a top university. Degree in economics,
business, or other field with emphasis on data analytics preferred
- 2 year
commitment
- Minimum
4 years total working experience, at least 2 years related experience
- Robust
analytical and Excel skills, with experience analyzing large datasets in
Excel
- Exceptional
attention to detail
- Strong
writing and communication skills
- Strong
project management experience
- BPO
experience preferred
- Six
Sigma certification a plus
- Proficient
with Microsoft Office programs (Excel, Word, etc.), familiarity with
collaborative project management web software like Basecamp a plus
- At home
in a fast-paced environment that requires excellent time-management and
the ability to multi-task and prioritize effectively
- Comfort
in working independently in an unstructured environment, with reliable
execution and timelines and strong communication skills
- Ability
to effectively communicate with people from diverse backgrounds and
cultures
Only Kenyan Nationals will be considered for the role.
No work permit
sponsorship or relocation available for this position
***Only qualified,
short-listed candidates will be contacted ***
To apply go to Samasource.org Careers page and apply (http://samasource.theresumator.com/apply/BN64gF/Field-Project-Manager.html)
To apply go to Samasource.org Careers page and apply (http://samasource.theresumator.com/apply/BN64gF/Field-Project-Manager.html)
