Department:Programmes
Location: Marsabit
or Nairobi
Contract Duration: 3 Years
Relations with Others:
- The Social Protection Rights Coordinator
(SPRC) will work closely with Partner NGOs in the on-going design and
implementation of the HSNP SPR component in Northern Kenya.
- Project manager
- Project Staff – Partner Data Officers, Field
Volunteers, Learning and Information Officer and Complaints and Grievances
officer.
- EWCARDC staff in Nairobi
Organization Background: HelpAge International is a global network of
not-for-profit organisations with a vision of a world where older people
fulfill their potential to lead active, dignified, healthy and secure lives.
With more than 70 affiliates and 300 partners across more than 50 countries the HelpAge International network brings together hundreds of organisations worldwide.
HelpAge International has a
secretariat with offices in London and Brussels, five regional centres in
Africa, Asia/Pacific, Latin America, the Caribbean and Central Asia, seven
national programmes and a number of emergencies.
Background to the HSNP: Hunger Safety Net Programme (HSNP) is an unconditional
cash transfer (CT) programme, geographically focused in the 4 poorest counties
of the ASALs: Turkana, Marsabit, Mandera and Wajir.
It offers an alternative to food aid
and aims to reduce poverty, food insecurity and promote asset retention and
accumulation in poor households. Independent evaluations of HSNP Phase I show
it works effectively as a safety net, particularly for the very poorest.
HSNP Phase I (Phase 1) (2007-13)
reached 69,000 House Holds (HHs) (66% women headed) or 496,800 people (49%
women). It used a private sector payment provider (Equity Bank) and a biometric
smart card to make regular CTs of Kshs 1,750 (approx. £13, per month) to
beneficiaries. HelpAge participated as the rights component.
HSNP Phase 2 (Phase 2) will scale-up
in the 4 counties to reach 100,000 HHs (720,000 chronically poor people) with
regular CTs of up to KES 2,700 (approx. £19, per month).
Beneficiaries will have a fully
transactional bank account and fully functioning bank card. Phase 2 has also
registered a further 275,000 HHs across the 4 counties, in order to act as a
scalable safety net in times of crisis (e.g. climate induced such as a
drought).
Overall Job Purpose: The SPRC will be responsible for the design and implementation of all aspects of the HSNP SPR component in Marsabit, Mandera and Wajir.
Responsibilities:
- Contribute to the progressive design and
review of the SPR component including: the Programme Charter of Rights and
Responsibilities; Complaints and grievance mechanism (including appeals
process); and rights education programme.
- Day-to-day liaison with HelpAge partners in
Marsabit, Wajir and Mandera, including Human, capital and financial
resource management.
- Development of relevant office management
systems in collaboration with EWCARDC support staff.
- Implementation of the HSNP grievance mechanism
in Marsabit, Mandera and Wajir including processing and following-up on
complaints.
- Facilitate regular meeting with programme
participants to provide an opportunity to obtain feedback and communicate
grievances or problems to the SPR team.
- Process monitoring and independent quality
assurance of the HSNP’s targeting, payments and M&E processes and
evidence-based engagement with implementing components.
- Representing HelpAge at key local for a
including HSNP meetings, DSG meetings, food security steering group
meetings and others as necessary.
- Leading the development of workplans and
compilation of all reports required to the SPR Project Manager.
- Through partners, establishing and training
Rights Committees in each of the targeted communities and delivery of
separate programmes of rights education to
a) Rights Committees,
b) communities as a whole and
c) community leaders.
- Proactive engagement with existing
rights-oriented civil society organisations and networks to ensure maximum
‘reach’ at community level.
- Recruit and train volunteers to provide
on-going capacity building support to the HSNP Rights Committees.
- Ensure data is collected consistently and
updated into the MIS
- Implementation of an appropriate public
communications including engagement of alternative communications
strategies such as community drama would be particularly desirable as
would facilitation of alternative means of lodging complaints. ASPRC and
SPRC will work together to develop these approaches.
- Evidence gathering and documentation of rights
infringements and contribution to HelpAge’s internal learning process as
part of the Social Protection team.
- Providing support to HelpAge’s implementing
partners in the HSNP in the absence of the HSNP PM or when delegated.
- Undertake any other duties as and when
necessary to fulfil the objectives of the SPR component
Person Specification:
The following criteria are considered
as essential:
- Bachelor’s degree in social sciences or
development studies.
- Understanding of social exclusion,
vulnerability and rights-issues in Northern Kenya;
- Experience in operations management, including
management of field staff;
- 3 years experience in capacity building and
working with civil society-based organisations and knowledge of relevant
rights-oriented civil society networks;
- A strong understanding of current emergency
programmes in Northern Kenya
- Excellent report writing skills;
- Strong team management, budget control and
interpersonal skills
- Strong community mobilisation, facilitation
and mediation skills;
- Excellent communication skills;
- A commitment to rights education and the
empowerment of vulnerable groups in Northern Kenya.
In addition, the following will are
considered desirable:
- An understanding of the basic principles and
objectives of the humanitarian accountability agenda;
- Experience in cash-based interventions;
- Some experience in the design or management of
complaints mechanisms and/or dispute resolution;
- Experience in rights based projects and or
programming;
- Experience in data management and basic
computer skills.
Job Title: Programme Officer - Complaints Grievances Management
Location: Nairobi, Kenya
Department:Programmes
Responsible To:Project Manager – HSNP SPR
Contract Duration: 3 Years
Key relations:
- HSNP
SPR Manager
- Programme MIS officer
- HSNP SPR coordinators
- Kenya Country Program team
- Regional Development Centre staff
Organization Background: HelpAge International is a global network of not-for-profit
organisations with a vision of a world where older people fulfill their
potential to lead active, dignified, healthy and secure lives.
With more than 70
affiliates and 300 partners across more than 50 countries the HelpAge
International network brings together hundreds of organisations
worldwide.
HelpAge International has a
secretariat with offices in London and Brussels, five regional centres in
Africa, Asia/Pacific, Latin America, the Caribbean and Central Asia, seven
national programmes and a number of emergencies.
Background to the HSNP: Hunger Safety Net Programme (HSNP) is an
unconditional cash transfer (CT) programme, geographically focused in the 4
poorest counties of the ASALs: Turkana, Marsabit, Mandera and Wajir.
It offers an alternative to food aid
and aims to reduce poverty, food insecurity and promote asset retention and
accumulation in poor households. Independent evaluations of HSNP Phase I show
it works effectively as a safety net, particularly for the very poorest.
HSNP Phase I (Phase 1) (2007-13)
reached 69,000 House Holds (HHs) (66% women headed) or 496,800 people (49%
women). It used a private sector payment provider (Equity Bank) and a biometric
smart card to make regular CTs of Kshs 1,750 (approx. £13, per month) to
beneficiaries.
HelpAge participated as the rights
component.
HSNP Phase 2 (Phase 2) will scale-up
in the 4 counties to reach 100,000 HHs (720,000 chronically poor people) with
regular CTs of up to KES 2,700 (approx. £19, per month). Beneficiaries will
have a fully transactional bank account and fully functioning bank card.
Phase 2 has also registered a further
275,000 HHs across the 4 counties, in order to act as a scalable safety net in
times of crisis (e.g. climate induced such as a drought).
HelpAge has recognized the importance of strengthening and mainstreaming the Complaints and Grievance mechanism into National Drought Management Authority (NDMA) for sustainability.
HelpAge has recognized the importance of strengthening and mainstreaming the Complaints and Grievance mechanism into National Drought Management Authority (NDMA) for sustainability.
The process of operationalizing this
concept will be implemented through four key activities:
(i) ensuring that a database of
complaints is up to par with the demands of complaints and grievances as they
develop;
(ii) ensuring that complaints are
dealt with;
(iii) following up with NDMA so that
they develop a systemic and sustainable approach to handling complaints and
grievances emanating from HSNP.
Overall purpose of the Job: The
incumbent will provide support to the execution of the programme by
continuously developing a user friendly data management system for complaints
and grievances and coordination of complaints and grievances tracking and
resolution.
Job content and Key Tasks
- Work closely with NDMA to improve and come up
with a user friendly MIS;
- Develop and refine the data collection tools
to ensure regular accurate and up to date data collection;
- Ensure up to date collection of data and
capture of data on the MIS;
- Support HelpAge partners through verification,
entry, analysis, and consolidation of C&G data;
- Provide on-the job training and demand based
technical assistant to partners and NDMA staff in the counties;
- Maintain data library of all the project
components pertaining to C&G in collaboration with partners and NDMA;
- Ensure all the required data for the progress
reporting are collected on time, as per the established format by the
national steering committee;
- Support preparation of relevant project
meetings and also ensure active participation;
- Assist the HSNP Manager and Social Protection
Coordinators in tracking the status of project implementation in regard to
C&G;
- Liaise with NDMA M&E officer, PILU
operations manager to define SPR data responsibilities
- Support the learning and advocacy initiatives
of the HSNP by ensuring that partners include learning and advocacy in the
designing, implementation, monitoring and evaluation of grievance
Mechanism put in place.
- Be involved in the organization of training
and other events organized at the East, West and Central Africa Regional
Development Centre (EWCARDC)
- Conduct training for data officers and ensure
data officers have the capacity to effectively utilize the MIS system
- To undertake any other duties as assigned by
the management.
Person Specification
Essential
- Bachelor’s Degree in Information technology,
information management, relational database design and development or
statistics;
- 3 years work experience with an NGO, with at
least one year in Managing databases;
- Excellent data collection, processing,
analysis, interpretation and management using various database software
and such as Microsoft Excel, SAS, SPSS among others;
- Knowledge of data quality measurements and
analysis methodology and reporting tools;
- Excellent communication/interactive skills and
must function well independently, as well as part of the team. Ability to
work with people from different professional background;
- Experience in compiling, producing and
disseminating reports and other information;
- Fluent spoken and written English and Swahili;
- Excellent statistical, numerical and
analytical skills;
- Ability and willingness to be administratively
self supporting;
- Ability and willingness to travel nationally
as required.
Desirable
- Knowledge and interest of ageing preferred
- Familiarity with Social Protection,
international development.
How to Apply
To apply, send an updated CV and covering letter by 27th August, 2014 explaining how you meet the criteria for the role.
To apply, send an updated CV and covering letter by 27th August, 2014 explaining how you meet the criteria for the role.
Please indicate the position you are
applying for in the subject line of your email and send to Regional Human
Resources Coordinator on jobs.ewca@helpage.org
Only shortlisted applicants will be contacted.
Only shortlisted applicants will be contacted.
HelpAge International is an Equal Opportunities Employer
