Our
client is a leading manufacturer of animal feeds with a strong global and
regional presence in Kenya, Uganda and Tanzania.
The client is urgently looking for qualified candidates to fill the position of a Customer Service Manager.
Successful
candidate will ensure smooth operation of the business by providing effective
leadership to the Sales and Marketing function as to ensure that set sales
volume, sales revenue and customer satisfaction targets for region are met at
all times.
The main duties and responsibilities will include:
The main duties and responsibilities will include:
- Annual
planning, forecasting and implementation of sales activities and marketing
plans for the East African region.
- Annual
preparation of comprehensive sales and marketing plans to ensure that the
short, medium and long-term sales and marketing plans fall within the
overall Sales and Marketing objectives.
- Actively
participate and contribute to the overall sales and marketing strategy for
the organisation.
- Debt
collection and management of debtors list within parameters agreed with
the Country Manager.
- Recruitment
and technical development of new sales personnel and distributors to
canvass whole region.
- Liaison
with Government in respect of product importation, sales and
administration
- Ensuring
timely preparation and adherence to monthly sales itinerary.
- Ensuring
timely preparation of accurate and comprehensive sales reports
- Continuous
review and updating of product pricing to ensure business profitability.
- Providing
facilitation and support of colleagues in stock management, product
importation and liaison with feed industry stakeholders including
Livestock offices of government.
- Interpretation
and analysis of competitor activities and reporting back to Country
Manager.
- Proactive
planning and management of marketing activities such as field days.
- Keeping
abreast of technical know-how associated with products and sharing this
information with colleagues, distributors and customers.
- Regular
and active product training to colleagues, distributors and customers.
- Administrative
duties associated with sales activity such as invoicing and receipting of
sales.
Qualifications & Experience:
- At
least 5 – 8 years working experience in the East African feed industry.
- Technical
qualification in animal nutrition (university graduate will be an added
advantage)
- A
clean drivers license
- Computer
literate with working knowledge of Microsoft office package
- 30
years old and above.
Personal Attributes:
- High
level of integrity
- Team
player with an ability to lead and motivate others
- Excellent
reporting and communication skills
- Problem
identification and solving skills
- Working
under minimum supervision.
- Organizational
skills
- Ability
to build positive productive relationships
- A
strong personal desire to keep abreast of technical know-how in the feed
industry.
How to Apply
If you are up to the challenge and possess the necessary qualifications and experience, please send your CV and application letter indicating your experience clearly quoting “CUSTOMER SERVICE MANAGER” as the subject to jobs@outrivalhr.com.
Short listing will be done as applications are received.
If you are up to the challenge and possess the necessary qualifications and experience, please send your CV and application letter indicating your experience clearly quoting “CUSTOMER SERVICE MANAGER” as the subject to jobs@outrivalhr.com.
Short listing will be done as applications are received.
Only
shortlisted candidates will be contacted.