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Customer Relationship Jobs in Kenya

Customer Relationship Manager (CRM)

We are looking to recruit a Customer Relationship Manager for our client, a multi specialty hospital providing affordable quality health care for both inpatient and outpatient clients, as well as being a referral facility for Africa. 

Location: Nairobi

Position Overview


Reporting to the Chief Executive Officer, the role is responsible for driving the Hospitals positioning in regard to brand and marketing.

Responsibilities
  • Design and direct the execution of Positioning and Promotion Strategy of the Hospital Brand with key customer groups, with a view to increasing patronage at the service delivery points in the main hospital and satellite clinics;
  • Mentor, train and manage a diverse team of Customer Relationship Officers to achieve high performance levels necessary to achieve targets in line with the corporate strategy;
  • Plan, organize and execute strategy to acquire new customers and customer groups to drive sales growth;
  • Plan and execute marketing and sales presentations to customers and prospects;
  • Design and execution of promotional campaigns in line with the corporate strategy;
  • Represent the company to external customers through regular visits.
Requirements
  • A Bachelors degree in a business related field
  • An MBA in marketing with strong focus in Customer Relationship Management
  • At least 5 years experience in management of a highly performing sales & marketing team in a reputable organization
  • Experience in a healthcare institution will be a definite advantage
  • Proficiency in ICT is essential
Remuneration

An attractive salary package, in addition to benefits is on offer dependent on skills, qualifications and experience.

Please send your CV in MS Word to jobs@instepbusinesssolutions.com and indicate the job title on the subject and current and expected remuneration.

Customer Relationship Officers (CRO)

We are looking to recruit Customer Relationship Officers for our client, a multi specialty hospital providing affordable quality health care for both inpatient and outpatient clients, as well as being a referral facility for Africa. 

Location
: Nairobi

Position Overview

Reporting to the Customer Relationship Manager, the role is responsible for acquisition and maintenance of customer relationships.

Responsibilities
  • Position and promote the Hospital’s Brand with key customer groups with a view to increasing patronage at the service delivery points in the main hospital and satellite clinics;
  • Manage customer relationship programs in the allocated territory and customer groups;
  • Prospecting and acquisition of new customers and customer groups;
  • Plan and execute marketing and sales presentations to customers and prospects;
  • Design and execution of promotional campaigns in line with the corporate strategy;
  • Represent the company to external customers through regular visits.
Requirements
  • A Bachelors degree or equivalent in Marketing or Business related field
  • Those with a basic degree and possess Diploma in Sales and Marketing will be considered
  • Experience in Medical related sales will be an added advantage
  • At least 3 years experience in sales & marketing in a reputable organization
  • Experience in a healthcare institution will be a definite advantage.
  • Proficiency in ICT is essential
Remuneration


An attractive salary package, in addition to benefits is on offer dependent on skills, qualifications and experience.

Please send your CV in MS Word to jobs@instepbusinesssolutions.com and indicate the job title on the subject and current and expected remuneration.

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