Assistant
Manager – Customer Relations
Reporting
to:Operations Manager
Location: Nairobi
Salary: Ksh 60,000 gross
negotiable
Our client in the service industry seeks to hire an assistant Manager for
Customer Relations.
Their main role is to ensure customer retention, and support
communication between the company and its Clients
- Efficient
communication with the clients and maintain a good relation
- Efficient
dispatch & booking (present and future)
- Ensure
outstanding customer satisfaction by maintaining strong working
relationships
- Build
a reputation of excellent service and generate repeat business.
- Handle
client issues throughout the implementation life cycle in a timely and
accurate manner
- Identify
and develop problem solving methodologies to resolve customer issues
- Efficiently
monitor customer inquiry/feedback so as to ensure good customer experience
- Ensure
all bookings are executed in a timely and effective manner so to deliver
service that meets and exceed the customer requirements.
- Provide
excellent customer service and to promote this idea throughout the organisation
- Helping
to implement customer service policy for the organisation
- Handling
face-to-face enquiries from customers
- Keeping
accurate records of discussions or correspondence with customers
- Analyzing
statistics/ feedback/ social media or other data to determine the level of
customer satisfaction and ways to improve
- Meeting
with other managers to discuss possible improvements to customer service
- Leading
or supervising a team of customer service staff
Qualifications & Skills
- Degree
in Business preferably Public Relations & Marketing
- Minimum
3-4 years experience, with at least 1 in a supervisory position
- Communication
& Customer care skills
- Technology
savvy individual
- Leadership
skills
- Passion,
Honesty and Attention to details
If you are up to the challenge, posses the necessary
qualification and experience, please send your CV only quoting the job title on
the email subject (Assistant Manager- Customer Relations Ksh 60K gross) to
vacancies@corporatestaffing.co.ke before 25th August, 2014
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.
Only candidates short-listed for interview will be contacted.