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Customer Relation Manager Job in Kenya

Customer Relation Manager

Industry:  Manufacturing
 
Location: Nairobi, Nakuru

Our client, Africa's leading manufacturing company with innovative engineers of world-class brands in Oil, Fuel, Hydraulic and Air Filters, seeks to recruit a Customer Relation Manager. 

The ideal candidate will be responsible to manage, oversee and head the overall depot to a professional sales outfit and to maintain and improve company image. 

Duties and Responsibilities
  • Managing customer inquiries, problems, requests, suggestions and determining appropriate solutions or responses
  • Ensuring high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards
  • Negotiating customer claims and initiating billing adjustments in coordination with team leader
  • Growing existing customers and identifying potential customers for supply chain and delivery solutions
  • Developing new customers from target market and existing customers with business solutions
  • Planning and executing regular maintenance and business development visits to customers
  • Maintaining and regularly updating customer information
  • Understanding and networking all aspects of customers’ business needs
  • Working with other business units such as ground operations, cargo operations to ensure proper service delivery to customers
Qualification and Experience
  • Bachelor Degree in a business related field
  • Consultancy selling skills
  • Should possess a valid driving license
  • Excellent communication skills
  • A minimum of 2-3 years working experience
  • Computer Proficiency: MS office Applications (Word, Excel, Power Point &Outlook)
  • Previous experience in customer management experience will be an added advantage
To apply, send your CV only to applications@flexi-personnel.com before Friday 20th August 2013. 


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