Customer Relation Manager
Industry: Manufacturing
Location: Nairobi, Nakuru
Our client, Africa's leading manufacturing company with innovative engineers of
world-class brands in Oil, Fuel, Hydraulic and Air Filters, seeks to recruit a
Customer Relation Manager.
The ideal candidate will be
responsible to manage, oversee and head the overall depot to a professional
sales outfit and to maintain and improve company image.
Duties and Responsibilities
Duties and Responsibilities
- Managing customer inquiries, problems,
requests, suggestions and determining appropriate solutions or responses
- Ensuring high levels of customer satisfaction
by providing smooth customer service to customers as per agreed service
standards
- Negotiating customer claims and initiating
billing adjustments in coordination with team leader
- Growing existing customers and identifying
potential customers for supply chain and delivery solutions
- Developing new customers from target market
and existing customers with business solutions
- Planning and executing regular maintenance and
business development visits to customers
- Maintaining and regularly updating customer
information
- Understanding and networking all aspects of
customers’ business needs
- Working with other business units such as
ground operations, cargo operations to ensure proper service delivery to
customers
Qualification and Experience
- Bachelor Degree in a business related field
- Consultancy selling skills
- Should possess a valid driving license
- Excellent communication skills
- A minimum of 2-3 years working experience
- Computer Proficiency: MS office Applications
(Word, Excel, Power Point &Outlook)
- Previous experience in customer management
experience will be an added advantage
To apply, send your CV only to
applications@flexi-personnel.com before Friday 20th August 2013.
Clearly indicate the position applied
for and your minimum salary expectation on the subject line.
