Check your search results here

Customer Relation Manager Job in Kenya

Customer Relation Manager

Industry:  Manufacturing
Location: Nairobi, Nakuru

Our client, Africa's leading manufacturing company with innovative engineers of world-class brands in Oil, Fuel, Hydraulic and Air Filters, seeks to recruit a Customer Relation Manager. 

The ideal candidate will be responsible to manage, oversee and head the overall depot to a professional sales outfit and to maintain and improve company image. 

Duties and Responsibilities
  • Managing customer inquiries, problems, requests, suggestions and determining appropriate solutions or responses
  • Ensuring high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards
  • Negotiating customer claims and initiating billing adjustments in coordination with team leader
  • Growing existing customers and identifying potential customers for supply chain and delivery solutions
  • Developing new customers from target market and existing customers with business solutions
  • Planning and executing regular maintenance and business development visits to customers
  • Maintaining and regularly updating customer information
  • Understanding and networking all aspects of customers’ business needs
  • Working with other business units such as ground operations, cargo operations to ensure proper service delivery to customers
Qualification and Experience
  • Bachelor Degree in a business related field
  • Consultancy selling skills
  • Should possess a valid driving license
  • Excellent communication skills
  • A minimum of 2-3 years working experience
  • Computer Proficiency: MS office Applications (Word, Excel, Power Point &Outlook)
  • Previous experience in customer management experience will be an added advantage
To apply, send your CV only to before Friday 20th August 2013. 

Clearly indicate the position applied for and your minimum salary expectation on the subject line.

DO NOT MISS to Subscribe below for the latest jobs to your EMAIL for FREE

Enter your email address:

Delivered by FeedBurner

Want to know the latest news, read great articles, features, jobs and careers? Then click here