Tradewinds
Aviation Services is a ground Handler based at JKIA Nairobi and its looking for
a suitable candidate to fill the following position.
Job Title: Customer Care / AVSEC Security Agent
Job Title: Customer Care / AVSEC Security Agent
Reports to: Station Manager / His assistant
To ensure efficient and effective customer focused check in and boarding in compliance with the customer’s expectations.
Duties
- Promote
Safety.
- Check
in baggage and direct passengers to designated area.
- Ensure
safe secure operations and working environment to comply with relevant
statutory and industry requirements.
- Provide
information on flight arrivals and departures.
- Handle
passengers requiring special assistance, such as disabled passengers,
parents and infants, etc.
- Take
lost and found reports.
- Log
and store baggage left over from flights.
- Maintain
log of all unclaimed baggage.
- Meet
and assist passengers.
- Ensure
safety of aircraft and airline property.
- Ensure
safe delivery of mail and courier from aircraft.
- Any
other duties that may be delegated to you from time to time.
Competencies
- Good
knowledge of customer(s) needs.
- Able
to communicate clearly, both written and orally and in a manner the
customer can understand.
- Ability
to handle complaints even when handling unpleasant customers.
- Should
accurate and have eye for detail.
- Should
have empathy for customer’s situations.
- Smart
appearance with a clear speaking voice.
- Approachable
and remain calm under pressure.
Qualification
- High
School Education.
- Foreign
language – added advantage
- Certificate
of good conduct.
- Training
in customer care related studies.
- At
least two years’ experience in customer care.
- A
diploma in customer care and prior experience in security industry would
be an added advantage.
Please note that only short listed candidates will be contacted.
Should you not be contacted via phone or by e-mail following your application,
please assume that your application has not been successful on this
occasion.
Nevertheless,
we will retain your CV in our database for future openings and will contact you
should an appropriate position come up.
Send CV’s, cover letter and certificates to tradewindscareers@gmail.com
Send CV’s, cover letter and certificates to tradewindscareers@gmail.com
Subject of email should be: Job Application – Customer Care.
Closing
date 30th August 2014.