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Customer Care / AVSEC Security Agent Job in Nairobi Kenya

Tradewinds Aviation Services is a ground Handler based at JKIA Nairobi and its looking for a suitable candidate to fill the following position.

Job Title: 
Customer Care / AVSEC Security Agent
Reports to: 
Station Manager / His assistant


To ensure efficient and effective customer focused check in and boarding in compliance with the customer’s expectations.

  • Promote Safety.
  • Check in baggage and direct passengers to designated area.
  • Ensure safe secure operations and working environment to comply with relevant statutory and industry requirements.
  • Provide information on flight arrivals and departures.
  • Handle passengers requiring special assistance, such as disabled passengers, parents and infants, etc.
  • Take lost and found reports.
  • Log and store baggage left over from flights.
  • Maintain log of all unclaimed baggage.
  • Meet and assist passengers.
  • Ensure safety of aircraft and airline property.
  • Ensure safe delivery of mail and courier from aircraft.
  • Any other duties that may be delegated to you from time to time.
  • Good knowledge of customer(s) needs.
  • Able to communicate clearly, both written and orally and in a manner the customer can understand.
  • Ability to handle complaints even when handling unpleasant customers.
  • Should accurate and have eye for detail.
  • Should have empathy for customer’s situations.
  • Smart appearance with a clear speaking voice.
  • Approachable and remain calm under pressure.
  • High School Education.
  • Foreign language – added advantage
  • Certificate of good conduct.
  • Training in customer care related studies.
  • At least two years’ experience in customer care.
  • A diploma in customer care and prior experience in security industry would be an added advantage.
Please note that only short listed candidates will be contacted. Should you not be contacted via phone or by e-mail following your application, please assume that your application has not been successful on this occasion. 

Nevertheless, we will retain your CV in our database for future openings and will contact you should an appropriate position come up.

Send CV’s, cover letter and certificates to 

Subject of email should be: Job Application – Customer Care. 

Closing date 30th August 2014.

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