afb
(African Finance Business) is a consumer finance providing ethical credit
services to those who require it most.
We
provide rapidly accessible and affordable unsecured loans with strict
affordability criteria to prevent unmanageable debt.
Our customers are our partners.
We
operate in their markets through 6-man micro branches to provide tailored
relationship-based services.
Our
vision is to become the number one retail finance firm in Africa by offering
the best services in terms of accessibility, affordability, value and customer
experience.
afb seeks to recruit for Collection Officers
Responsibilities and Requirements
Responsibilities
afb seeks to recruit for Collection Officers
Responsibilities and Requirements
Responsibilities
- Contact
debtors to receive payment
- Follow
up on defaulters to recover payments
- Carry
out customer education and maintain relationships
- Maintain
exhaustive and accurate Debt Management Forms
- Delivery
of first class customer service
- Renegotiate
payment schedules or obtain funds from relatives via responsible relative
or other means
- Spoof
calling
- Forward
defaulter files to HQ collectors on appropriate date
- Issue
demand letters to defaulting customers
- Fulfil
set collection targets as defined by HQ and Branch Managers
- Assist
in accurate and timely reports to management on branch operations and
competitor intelligence
Requirements
- 1-2
years of collections experience
- Experience
in a microfinance, bank or any other financial institution
- A
good level of general education- Diploma or degree
- Computer
literacy
- Fluent
in English (written and verbal) and Swahili
Key Competencies
Customer Handling
Customer Handling
- Sales
and Business Development
- Enforcement
of contract and repayment obligations
Administrative Support
- General
support to all tasks
- Communications
- Branch
Operations
- Information
Collection
Personal Attributes
- Integrity
and ability to work in consumer finance
- High
Motivation
- Self-starter-functional
problem solver
- Process
discipline- Ability to follow SOPs
If you are interested and meet the above requirements and
competencies, kindly send your cv and cover letter detailing your suitability
for the position applied for to
smartcashcareers@afb.co.ke
This position is urgent.
smartcashcareers@afb.co.ke
This position is urgent.