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Collection Officers Jobs in Kenya

afb (African Finance Business) is a consumer finance providing ethical credit services to those who require it most.  

We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt.  

Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses and provide for the unforeseen.

Our customers are our partners.  

We operate in their markets through 6-man micro branches to provide tailored relationship-based services.   

Our vision is to become the number one retail finance firm in Africa by offering the best services in terms of accessibility, affordability, value and customer experience.

afb seeks to recruit for 
Collection Officers

Responsibilities and Requirements

  • Contact debtors to receive payment
  • Follow up on defaulters to recover payments
  • Carry out customer education and maintain relationships
  • Maintain exhaustive and accurate Debt Management Forms
  • Delivery of first class customer service
  • Renegotiate payment schedules or obtain funds from relatives via responsible relative or other means
  • Spoof calling
  • Forward defaulter files to HQ collectors on appropriate date
  • Issue demand letters to defaulting customers
  • Fulfil set collection targets as defined by HQ and Branch Managers
  • Assist in accurate and timely reports to management on branch operations and competitor intelligence
  • 1-2 years of collections experience
  • Experience in a microfinance, bank or any other financial institution
  • A good level of general education- Diploma or degree
  • Computer literacy
  • Fluent in English (written and verbal) and Swahili
Key Competencies

Customer Handling
  • Sales and Business Development
  • Enforcement of contract and repayment obligations
Administrative Support
  • General support to all tasks
  • Communications
  • Branch Operations
  • Information Collection
Personal Attributes
  • Integrity and ability to work in consumer finance
  • High Motivation
  • Self-starter-functional problem solver
  • Process discipline- Ability to follow SOPs

If you are interested and meet the above requirements and competencies, kindly send your cv and cover letter detailing your suitability for the position applied for to 

This position is urgent.

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