Swissport is an international
organisation that provides ground handling services for around 118 million
passengers and 3.5 million tonnes of cargo a year on behalf of some 650
client-companies in the aviation sector.
Swissport Kenya Limited is recruiting
for the following positions based at Jomo Kenyatta International Airport.
Manager Security Services
Manager Security Services
1 Post
This job is only open to Kenyan Citizens
Are you passionate, energetic and driven to work in a highly pressured environment?
Are you able to motivate and inspire
a team to effectively deliver a superior customer experience as guided by
Standard Operating Procedures (SOPs)?
Then you are the person we are
looking for.
Applications are invited from
internal and external candidates to fill the above position vacant in our
Security department.
The position is responsible for
ensuring the highest levels of aviation security are maintained in close
liaison with our customers and airport authorities.
Some of the key responsibilities of this role include:
Some of the key responsibilities of this role include:
·
Planning, designing and ensuring that
set performance standards of security services are consistently achieved in line
with SOPs.
·
Conducting regular meetings with key
account managers/supervisors regarding operations and service
delivery.
·
Ensuring security services are
executed as per agreed ground handling agreements and SLA’s with customer
airlines.
·
Exploiting all revenue and cost
saving potential and contribute in business development.
·
Maintaining a reporting system to the
Manager, Airport Operations and Senior Management.
·
Developing local operating procedures
for the department.
·
Developing and fostering good relations
with customers, authorities and the industry in general.
·
People management: through guiding
and coaching a team of direct reports, ensuring a conducive, positive and
performance driven atmosphere within the department.
·
Participating in the internal and operational
audit process.
·
Participating in the budgeting
process for security department.
Education & Professional
Qualifications
·
University degree or equivalent
·
Technical expertise in Safety &
Security
·
At least 5 years’ managing people and
resources
Skills & Abilities
·
Planning and Organization
·
Excellent communication skills
·
Investigation and problem solving
skills
·
Customer orientation and quality
awareness
·
People management
·
Commercial Acumen
Manager Baggage & Lounge Services
1 Post
Are you passionate about driving excellence in Customer Service?
Are you passionate about driving excellence in Customer Service?
Are you able to
motivate and inspire a team to effectively deliver a superior customer
experience?
Swissport Kenya Limited is set to
open and operate a lounge at Jomo Kenyatta International Airport.
Applications are invited from
internal and external candidates to fill the above position.
The position is responsible for
ensuring the highest levels of customer service are maintained for premium
clients accessing the lounge as well as work towards ensuring that our baggage
services operate in an efficient and seamless manner.
Some of the key responsibilities of this role include:
Some of the key responsibilities of this role include:
·
People management: through guiding
and coaching a team of direct reports, ensuring a conducive, positive and
performance driven atmosphere within the department.
·
Oversee the daily smooth running of
lounge & baggage services, in line with the requirements of Swissport and
its customer airlines.
·
Monitor and ensure that quality
standards of baggage & lounge services are upheld.
·
Conduct regular meetings with airline
representatives / supervisors / lounge coordinators / 3rd party service
providers regarding operations and service delivery.
·
Work closely with members of the
Management team to maximize the utilisation of the lounge.
·
Analyse service level and revenue
data to determine operational trends and develop proposals to increase revenues
and enhance service and quality.
·
Exploit all revenue and cost saving
potential and contribute in business development.
·
Prepare, control and maintain records
in order to provide the necessary information to the Finance department for
invoicing. Prepare and reconcile disbursements as appropriate.
·
Develop & maintain a reporting
system to the Manager, Airport Operations and Senior Management.
·
Develop local operating procedures
for the department.
·
Develop and foster good relations
with customers, authorities and the industry in general.
·
Participating in the internal and
operational audit process.
·
Participating in the budgeting
process for lounge services and the Baggage services department.
Education & Professional
Qualifications:
·
University degree or equivalent
·
Technical expertise in customer
relations
·
At least 6 years working in a
customer service environment with a minimum of 3 years managing people and
resources
·
Proficiency on Ms Office Tools
Skills & Abilities
·
Planning and Organization
·
Excellent communication skills
·
Customer orientation and quality
awareness
·
People management
·
Commercial Acumen
Lounge Coordinator
4 Positions
Swissport Kenya Limited is set to
open and operate a lounge at Jomo Kenyatta International Airport.
Are you passionate
about customer service and have the ability to develop and maintain excellent
relations with premium clients?
Are you capable of consistently ensuring
that excellent service delivery towards superior customer experience is
maintained?
You are the person we are looking
for.
Key Duties and Responsibilities:
Key Duties and Responsibilities:
·
Provide a welcome service to
passengers using the lounge, ensuring a pleasant customer experience.
·
Ensure accurate administration of
guests entering the lounge in order to support the billing of customer
airlines.
·
Implement and maintain customer
regulations, policies, procedures and requirements.
·
Provide relevant information to
customer queries and provide solutions to issues guests may experience.
·
Assist guests during flight
irregularities i.e. delays, cancellations or diverted flights.
·
Maintain excellent customer service
standards at all times.
·
Responsible for 3rd party food &
beverage supplier through management and supervision of 3rd party staff.
·
Monitor, take stock and liaise with
the 3rd party food & beverage supplier on lounge supplies to ensure timely
restocking and provision of supplies.
·
Monitor and liaise with 3rd party
supplier on timely & adequate provision, presentation and quality of food
and beverage.
·
Ensure general lounge cleanliness and
tidiness is maintained at all times; coordinate 3rd party cleaning activities.
·
Ensure proper reporting of shift
operations to the Lounge Manager.
·
Maintain good relations with airline
representatives and airport authorities.
Qualifications
·
Education: KCSE Mean C+, IATA
certification or diploma in hotel/catering and computer proficiency.
·
Professional Experience:
Aviation industry or hospitality industry experience preferred
·
Experience: At least 3 years in a
busy operational environment.
·
Proven track record in managing
teams, planning and organising is an added advantage.
·
Excellent communication skills.
How to Apply
Application letter and CV for the above
positions should be forwarded via email at NBO.Recruitment@swissport.com to:
The Human Resource Manager
Swissport Kenya Limited
P.O. Box 19177, 00501
The Human Resource Manager
Swissport Kenya Limited
P.O. Box 19177, 00501
Nairobi
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category.
Be part of the team that brings Swiss time to African soil!
Closing Date: August 15, 2014
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category.
Be part of the team that brings Swiss time to African soil!
Closing Date: August 15, 2014