Swissport is an international
organisation that provides ground handling services for around 118 million
passengers and 3.5 million tonnes of cargo a year on behalf of some 650
client-companies in the aviation sector.
Swissport is active at 192 airports in 38 countries on 5
continents.
Swissport Kenya Limited is recruiting
for the following positions based at Jomo Kenyatta International Airport.
Manager Security Services
Manager Security Services
1 Post
This job is only open to Kenyan Citizens
Are you passionate, energetic and driven to work in a highly pressured environment?
Are you able to motivate and inspire
a team to effectively deliver a superior customer experience as guided by
Standard Operating Procedures (SOPs)?
Then you are the person we are
looking for.
Applications are invited from
internal and external candidates to fill the above position vacant in our
Security department.
The position is responsible for
ensuring the highest levels of aviation security are maintained in close
liaison with our customers and airport authorities.
Some of the key responsibilities of this role include:
Some of the key responsibilities of this role include:
- Planning, designing and ensuring that set
performance standards of security services are consistently achieved in
line with SOPs.
- Conducting regular meetings with key account
managers/supervisors regarding operations and service
delivery.
- Ensuring security services are executed as per
agreed ground handling agreements and SLA’s with customer airlines.
- Exploiting all revenue and cost saving
potential and contribute in business development.
- Maintaining a reporting system to the Manager,
Airport Operations and Senior Management.
- Developing local operating procedures for the
department.
- Developing and fostering good relations with
customers, authorities and the industry in general.
- People management: through guiding and
coaching a team of direct reports, ensuring a conducive, positive and
performance driven atmosphere within the department.
- Participating in the internal and operational
audit process.
- Participating in the budgeting process for
security department.
Education & Professional
Qualifications
- University degree or equivalent
- Technical expertise in Safety & Security
- At least 5 years’ managing people and
resources
Skills & Abilities
- Planning and Organization
- Excellent communication skills
- Investigation and problem solving skills
- Customer orientation and quality awareness
- People management
- Commercial Acumen
Manager Baggage & Lounge Services
1 Post
Are you passionate about driving excellence in Customer Service?
Are you passionate about driving excellence in Customer Service?
Are you able to motivate and
inspire a team to effectively deliver a superior customer experience?
Swissport Kenya Limited is set to
open and operate a lounge at Jomo Kenyatta International Airport.
Applications are invited from
internal and external candidates to fill the above position.
The position is responsible for
ensuring the highest levels of customer service are maintained for premium
clients accessing the lounge as well as work towards ensuring that our baggage
services operate in an efficient and seamless manner.
Some of the key responsibilities of this role include:
Some of the key responsibilities of this role include:
- People management: through guiding and
coaching a team of direct reports, ensuring a conducive, positive and
performance driven atmosphere within the department.
- Oversee the daily smooth running of lounge
& baggage services, in line with the requirements of Swissport and its
customer airlines.
- Monitor and ensure that quality standards of
baggage & lounge services are upheld.
- Conduct regular meetings with airline
representatives / supervisors / lounge coordinators / 3rd party service
providers regarding operations and service delivery.
- Work closely with members of the Management
team to maximize the utilisation of the lounge.
- Analyse service level and revenue data to
determine operational trends and develop proposals to increase revenues
and enhance service and quality.
- Exploit all revenue and cost saving potential
and contribute in business development.
- Prepare, control and maintain records in order
to provide the necessary information to the Finance department for
invoicing. Prepare and reconcile disbursements as appropriate.
- Develop & maintain a reporting system to
the Manager, Airport Operations and Senior Management.
- Develop local operating procedures for the
department.
- Develop and foster good relations with
customers, authorities and the industry in general.
- Participating in the internal and operational
audit process.
- Participating in the budgeting process for
lounge services and the Baggage services department.
Education & Professional
Qualifications:
- University degree or equivalent
- Technical expertise in customer relations
- At least 6 years working in a customer service
environment with a minimum of 3 years managing people and resources
- Proficiency on Ms Office Tools
Skills & Abilities
- Planning and Organization
- Excellent communication skills
- Customer orientation and quality awareness
- People management
- Commercial Acumen
Lounge Coordinator
4 Positions
Swissport Kenya Limited is set to
open and operate a lounge at Jomo Kenyatta International Airport.
Are you passionate about customer
service and have the ability to develop and maintain excellent relations with
premium clients?
Are you capable of consistently
ensuring that excellent service delivery towards superior customer experience
is maintained?
You are the person we are looking
for.
Key Duties and Responsibilities:
Key Duties and Responsibilities:
- Provide a welcome service to passengers using
the lounge, ensuring a pleasant customer experience.
- Ensure accurate administration of guests
entering the lounge in order to support the billing of customer airlines.
- Implement and maintain customer regulations,
policies, procedures and requirements.
- Provide relevant information to customer
queries and provide solutions to issues guests may experience.
- Assist guests during flight irregularities
i.e. delays, cancellations or diverted flights.
- Maintain excellent customer service standards
at all times.
- Responsible for 3rd party food & beverage
supplier through management and supervision of 3rd party staff.
- Monitor, take stock and liaise with the 3rd
party food & beverage supplier on lounge supplies to ensure timely
restocking and provision of supplies.
- Monitor and liaise with 3rd party supplier on
timely & adequate provision, presentation and quality of food and
beverage.
- Ensure general lounge cleanliness and tidiness
is maintained at all times; coordinate 3rd party cleaning activities.
- Ensure proper reporting of shift operations to
the Lounge Manager.
- Maintain good relations with airline
representatives and airport authorities.
Qualifications
- Education: KCSE Mean C+, IATA
certification or diploma in hotel/catering and computer proficiency.
- Professional Experience: Aviation
industry or hospitality industry experience preferred
- Experience: At least 3 years in a busy
operational environment.
- Proven track record in managing teams,
planning and organising is an added advantage.
- Excellent communication skills.
How to Apply
Application letter and CV for the
above positions should be forwarded via email at NBO.Recruitment@swissport.com
to:
The Human Resource Manager
Swissport Kenya Limited
P.O. Box 19177, 00501
The Human Resource Manager
Swissport Kenya Limited
P.O. Box 19177, 00501
Nairobi
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category.
Be part of the team that brings Swiss time to African soil!
Closing Date: August 15, 2014
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category.
Be part of the team that brings Swiss time to African soil!
Closing Date: August 15, 2014