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Safaricom Jobs in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya.

We are pleased to announce the following vacancy in the Consumer Sales Department within the Consumer Business Unit Division.

Area Sales Manager

Ref: CBU_ASM_JUL_2014

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager-Regional sales, the position holder will be responsible for indirect generation of sales revenue through effective management of Safaricom Business in the assigned area.

This will be achieved by ensuring availability of the company’s products and services in the area at all times and effectively aligning Dealer distribution to meet the Retail objectives.

They will also grow Sales within the Area by developing innovative ways of increasing/growing airtime sales at the Point of Purchase; Value added services and connections by ensuring availability of the company products at all times within the area of Accountability.

Key Responsibilities:
  • Effective implementation of distribution strategy in the trade to achieve availability and grow sales within the assigned area.
  • Ensure achievement of set sales and Usage targets i.e. Monthly, quarterly, semiannually or annually.
  • Prepare, plan and execute Area Sales programs aimed at market penetration, availability of the company products and services at all time.
  • Ensure shops are well branded according to Safaricom standards in order to create awareness & ensure that stores are well stocked and sell at recommended sales prices.

Role Requirements
  • First Degree preferable in Business Studies e.g.  Bachelor of commerce degree - marketing option
  • At least 3 Years of work experience in trade execution preferably within FMCG Environment of which 1 Year must be in Sales managerial Position.

Manager - Device Sales

Ref: CBU_MDS_JUL_2014

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager-Channel Marketing, the position holder will be responsible for dealer/key accounts and Mpesa agent device sales and overall device revenue growth for these partners in line with company data objectives.

Key Responsibilities:

  • Achievement of set sales targets i.e. quarterly, semi-annually or annually;
  • Grow device sales within the dealer and Mpesa agents;
  • Convincingly communicate/pitch to Safaricom dealers on the opportunities for revenue growth via device and data;
  • Develop sustainable and consistent means of growing dealer and Mpesa device sales by ensuring availability of the selected dealer catalogue  via efficient liaison with the ASMs and dealer managers;
  • Effective execution of device activations within the two channels;
  • Supporting dealer own initiatives that are aimed at growing device sales within the dealer/Mpesa owned shops;
  • Train dealer/Mpesa support staff on available device offering and impact selling skills;
  • Ensure proper stock turnover within the dealer/Mpesa channels to avoid obsolescence;
  • Execute effective pull strategy for devices within the channel by running joint dealer/Safaricom in store promos to Support dealers/Mpesa shops with availed sales push materials/freebies;
  • In liaison with dealer managers and Mpesa team, ensure effective communication of device offers and activations;
  • In liaison with ASM/Dealer managers, ensure the dealer/Mpesa shops staff are well briefed and trained on all devices;
  • Ensure good visibility of the channel listed devices within the dealer/Mpesa shops;
  • Ensure effective placement of all dealer device.  Information brochures and POS materials to create high consumer awareness levels;
  • Ensure weekly report on competition prices and activities are submitted;
  • Input into the terminals buying decisions  for dealer channel via accurate competitive input;
  • Provide accurate weekly sales report for the channel in terms of visibility and sales;
  • To effectively work with dealer/Mpesa sales force. Also have a liaison role to work with Dealer managers and ASMs to deliver on the role.

Role Requirements
  • Degree in a Business related field;
  • 2-3 years’ experience in a sales environment;
  • Hands on experience in a Sales environment in FMCG or service sector will be an added advantage;
  • Familiar with device and Safaricom data products;
  • A keen eye on sales opportunity and closure;
  • Highly results and performance oriented;
  • Excellent Negotiation/Influencing and Presentation skills;
  • Ability to excite both internal and external (Dealer staff) to meet set targets;
  • Good decision making skills.

Senior Manager - Information Risk Management and Compliance

Ref: RMC – SMIRM&C - July 2014

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Head of Department- Enterprise Risk Management, the successful candidate will play a leading role in shaping, guiding and implementing Information Risk Management and Compliance at Safaricom  by liaising closely with other managers across the business and in particular in Technology.

In carrying out their duties therefore, the required candidate will develop, implement and monitor information security policies and metrics and evaluate the information security risk and adequacy of mitigations at Safaricom.

Key responsibilities will be to;
  • Forms a “center of excellence” for information security management, for example offering internal management consultancy and advisory services on information security risk and control matters throughout the organization and promoting the commercial advantages of managing information security risks more efficiently and effectively;
  • Coordinate and/or track resolution of Information Security Risk control items arising out of the Risk Assessment activities within the Safaricom Enterprise Risk Management Framework;
  • Establish independent monitoring for compliance with both with internal security policies etc. and applicable laws and regulations to cover, but not limited to, our User access management, auditing and logging policies and specific controls on critical systems e.g. M-PESA;
  • Liaison with and offers strategic direction to related governance functions (such as Technology, Physical Security/Facilities, Business Continuity management,  HR, and Corporate Affairs) plus senior and middle managers throughout the organization as necessary, on information security matters such as routine security activities plus emerging security risks and control technologies;
  • Leads or commissions the preparation and authorizes the implementation of necessary information security policies, standards, procedures and guidelines, in conjunction with Technology Security;
  • Leads or commissions suitable information security awareness, training and educational activities;
  • Leads or commissions information security risk assessments and controls selection activities;

The ideal candidate should possess the following skills & competencies;
  • Degree in a technical field IT, Business Information Systems (or related technical field) from a recognized university.
  • At least 7 years of full-time work experience in information security management and/or related functions (such as IT audit and IT Risk Management). Experience in a banking or money transfer environment will be an added advantage
  • Absolutely trustworthy with high standards of personal integrity, and willing to undergo vetting and/or personality assessments to verify this if necessary.
  • Holder of at least one of the following certifications: CISA, CISM or CISSP.
  • Detailed knowledge of GSM as well as IT Networks is  preferred.

If you meet the requirements and are self-driven, proactive and up to the challenge, please send your resume and application letter quoting the job reference number to the address below.

The Head of Department Talent & Resourcing
Safaricom Ltd Nairobi

Via E-mail to

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