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Retail Operations Manager Job in Kenya

Our client, a Business Strategy Consultancy is in need of Retail Operations Manager for its Universal Financial Service Agent Brand

Position: Retail Operations Manager

Reporting To: General Manager Finance / Operations

Overall Job Purpose: As Manager Retail, you are responsible for overall success of all the Retail outlets, which includes meeting your financial and service targets.

You are responsible for maintaining standards – including all processes and procedures, timely supplies to these outlets, manpower and staffing, maximising margin potential and identifying and implementing new products and service offers, whilst maintaining the highest level of service

Duties & Responsibilities

  • You are responsible for maintaining all financial aspects within the department. This will include stock availability, logistic, manpower planning and implementation, stock reconciliation, regular invoicing for revenue, engaging retail partners for their share and generation of weekly and monthly reports.
  • Liaise with Finance Manager to produce workable rolling forecasts and Budgets
  • Provide cost & sales analysis on all retail stock offering
  • aintain your departmental KPI’s
  • Maintain accurate cost and sales information
  • As Head of Retail, it is your responsibility to create an enjoyable customer experience which exceeds customary standards and service levels
  • Seamless customer journey through training, developing and leading by example
  • Maintain brand standards within presentation and service
  • Identify and implement improved service practices and procedures
  • Maintain accurate client data-base information
  • You are responsible for liaising with Marketing and Sales to initiate and implement promotions and events
  • Assist with the development of marketing collateral to support in-house promotions
  • Maintain an overall 90% client satisfaction (will be assessed through internal processes) rating for all team members

  • Business related degree
  • Over 4 years experience in a similar setting
  • Exposure to retail outlets management

  • Strong communicator with very good interpersonal skills
  • A strong negotiator
  • Entrepreneurial/ Commercial Orientation

If you believe you qualify for this position, please send your CV and details of your current and expected remuneration to:

Only qualified candidates will be contacted.

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