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IT Administrator / Web Developer Job in Kenya

Vacancy: IT Administrator / Web Developer

Our Client is an online market platform that is built for the developing world in general and Kenya in particular.

They aim to address the challenges unique to this market while at the same time providing the convenience of buying and selling from the comfort of your own home.

Duties and Responsibilities
  • Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;
  • Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues;
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
  • Providing support, including procedural documentation and relevant reports;
  • Following diagrams and written instructions to repair a fault or set up a system;
  • Supporting the roll-out of new applications;
  • Setting up new users' accounts and profiles and dealing with password issues;
  • Responding within agreed time limits to call-outs;
  • Working continuously on a task until completion (or referral to third parties, if appropriate);
  • Rapidly establishing a good working relationship with customers and other professionals, e.g software developers;
  • Testing and evaluating new technology;
  • Conducting electrical safety checks on computer equipment
  • Visit client sites to assist other technical staff.
  • To support users remotely.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Maintain a log of any software or hardware problems detected.
  • Support users in the use of computer equipment by providing necessary training and advice.
  • To escalate more complex calls to the relevant international Support member.
  • Carry out in-house system testing.
  • Be responsible for in-house system back-ups.
  • Constantly improve the company’s website

Skills / Attributes Required
  • Flexible, pro-active approach.
  • Excel experience required
  • Windows Applications experience
  • Basic Electrical/Electronic knowledge
  • Vehicle Electrical/Electronic Knowledge is beneficial
  • Basic Linux and Windows Servers Experience
  • Test Product and operation of Products
  • Verify Documentation provided
  • Assist with release of New Versions
  • GPS and GSM skills Beneficial
  • Assist with Debugging of data
  • Networking skills required. DSL/Wifi
  • Computer Maintenance and Installation

Only qualified applicants to apply through

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