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Hotel Reservations Agent Job in Kenya

Our client is a hotel currently seeking to recruit a Reservations Agent.

The purpose of this position is to interact with our guests and ensure they have a great  experience when stay at the hotel

This person is also responsible for responding to guest calls or inquiries about room reservations, to provide information and reserve rooms for guests coming to the Hotel.

General Responsibilities
  • Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
  • Explain hotel products, service and other information about the hotel as requested.
  • Sell, process and enter and confirm room reservations using selling techniques and strategies.
  • Maintain knowledge of current hotel events, activities, hours of operation as well as  dining options currently available.
  • Greet guests warmly and perform registration procedures.
  • Provide guests with appropriate room assignments, room keys, directions to the rooms, while up-selling when appropriate.
  • Verify payment for stay including incidental costs by obtaining credit information.
  • Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
  • Use supervisor support when necessary.
  • Answer incoming calls
  • Maintain accurate logs of mail, packages, parcels or other items for guest delivery.
  • Accurate accounting of cash bank assigned to each agent.
  • Post charges to guest accounts as designated.
  • Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.
  • Other duties as assigned.

Job Qualifications

Education: Hospitality (Front Office)

  • Previous guest service and reservations experience preferred.
  • Excellent written and oral communication skills required.
  • Positive interpersonal skills required.
  • Must be fluent in verbal and written English.
  • Excellent computer and typing skills are required. Excel and Word proficiency desired.
  • Excellent listening and comprehension skills required.

If you feel you fit the above role, please send your CV to

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