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Customer Service Job Vacancy in Kenya

Customer Service

Location: Nairobi

Our Client is an online market platform that is built for the developing world in general and Kenya in particular.
 
They aim to address the challenges unique to this market while at the same time providing the convenience of buying and selling from the comfort of your own home.

Our client is looking for a candidate for Customer service who will consistently provide our customers with a great service and positive experience.

Our client offers an exciting role and the opportunity to join a highly motivated team as well as the chance for personal and professional development in a new and rapidly expanding team.

Requirements

·                     Minimum 3 years’ experience in a Customer Service department or call centre
·                     Excellent people-management, motivation and team building skills
·                     Proficiency in CRM systems and IVRs
·                     Willingness to work long hours at times when the job requires it.
·                     Ability to work both hands on and at a high strategic level
·                     Good written and oral English language skills
·                     Right attitude and personality are key
·                     The ideal candidates should be able to speak English fluently
·                     Fluency in French, Germany or any other foreign language is an added advantage but not a requirement.
·                     Ideal candidate should be computer literate with good typing speed.
·                     The ideal candidate should have a Diploma as a minimum academic qualification.


Only qualified candidates to apply through


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