Customer Service
Location: Nairobi
Our Client is an online market
platform that is built for the developing world in general and Kenya in
particular.
They aim to address the challenges
unique to this market while at the same time providing the convenience of
buying and selling from the comfort of your own home.
Our client is looking for a candidate
for Customer service who will consistently provide our customers with a great
service and positive experience.
Our client offers an exciting role
and the opportunity to join a highly motivated team as well as the chance for
personal and professional development in a new and rapidly expanding team.
Requirements
·
Minimum 3 years’ experience in a
Customer Service department or call centre
·
Excellent people-management,
motivation and team building skills
·
Proficiency in CRM systems and IVRs
·
Willingness to work long hours at
times when the job requires it.
·
Ability to work both hands on and at
a high strategic level
·
Good written and oral English
language skills
·
Right attitude and personality are
key
·
The ideal candidates should be able
to speak English fluently
·
Fluency in French, Germany or any
other foreign language is an added advantage but not a requirement.
·
Ideal candidate should be computer
literate with good typing speed.
·
The ideal candidate should have a
Diploma as a minimum academic qualification.
Only qualified candidates to apply
through